Hi
My DTR-T2000 YouView has started playing up generally requiring a cold reboot to recover.
It is initiated with a brief burst of white noise of <1 sec after several 1 minute forward jumps (avoiding adverts) when watching a recording. This is then followed by no sound and, after a short while no picture – just a black screen. Attempts to return to recordings and/or viewing the guide and/or viewing live TV generally fail. Also, will not turn off from the remote.
Sometimes, after the burst of white noise, the sound recovers after a few seconds, sometimes I’m able to access the recordings menu and sometimes I’m able to return to the original recording successfully.
My over riding feeling is that after the white noise burst, the system has become corrupted, maybe the result of struggling to read a corrupted hard disk, and running extremely slowly, if it’s running at all, generally with the only solution to pull the power for a full restart.
I’ve entered the Maintenance menu and carried out a Factory Reset whilst keeping recordings which had no effect on the issue. If I have to resort to a full disk format, I may as well buy a new replacement Aura, although I’m a little concerned about some of the negative feedback this box is receiving, or attempt to replace the HDD with a new one (I have a couple of 2TB NAS drives spare) hoping the operating system, or a link for download, is stored onboard.
I don’t think it’s relevant to my problem, but the connection to my 4K TV is via HDMI cables to A/V amp (Sony STR-DN1080) with sound going to 5.1 speaker setup. Other AV inputs do not demonstrate this behaviour.
I’ve tried changing my HDMI cables to no effect.
My HDD is currently 97-98% full.
Component Software - 3.8.248
Manufacturer Software - 32.155.10
Any suggestions appreciated.
Thank you
My DTR-T2000 YouView has started playing up generally requiring a cold reboot to recover.
It is initiated with a brief burst of white noise of <1 sec after several 1 minute forward jumps (avoiding adverts) when watching a recording. This is then followed by no sound and, after a short while no picture – just a black screen. Attempts to return to recordings and/or viewing the guide and/or viewing live TV generally fail. Also, will not turn off from the remote.
Sometimes, after the burst of white noise, the sound recovers after a few seconds, sometimes I’m able to access the recordings menu and sometimes I’m able to return to the original recording successfully.
My over riding feeling is that after the white noise burst, the system has become corrupted, maybe the result of struggling to read a corrupted hard disk, and running extremely slowly, if it’s running at all, generally with the only solution to pull the power for a full restart.
I’ve entered the Maintenance menu and carried out a Factory Reset whilst keeping recordings which had no effect on the issue. If I have to resort to a full disk format, I may as well buy a new replacement Aura, although I’m a little concerned about some of the negative feedback this box is receiving, or attempt to replace the HDD with a new one (I have a couple of 2TB NAS drives spare) hoping the operating system, or a link for download, is stored onboard.
I don’t think it’s relevant to my problem, but the connection to my 4K TV is via HDMI cables to A/V amp (Sony STR-DN1080) with sound going to 5.1 speaker setup. Other AV inputs do not demonstrate this behaviour.
I’ve tried changing my HDMI cables to no effect.
My HDD is currently 97-98% full.
Component Software - 3.8.248
Manufacturer Software - 32.155.10
Any suggestions appreciated.
Thank you