Humax 'on-site' warranty

greywizard

Member
Being paranoid about all things legal, I was looking thru HumaxDirect website, under "Buying From Humax I found amongst the information the following :-
'NOTE: All new products have a 2 year onsite warranty, "Managers specials" and "Grade A" units are only covered by a 1 year on site warranty.'

To me 'onsite' means an engineer fixes unit at your property.
In the past Humax have always ( for me at least) collected and exchanged units by courier if thought faulty. Never had choice of tech to fix it in my own home!!!!
 

Black Hole

May contain traces of nut
What they mean by on-site is that they will arrange collection and delivery at their expense - which is effectively what would happen if they sent a technician anyway.
 

Black Hole

May contain traces of nut
OK, so that makes it a "swap out" warranty on those definitions - but note that swap-out is specified as the fall-back for an on-site repair anyway.
 
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