Humax 'on-site' warranty

greywizard

Member
Being paranoid about all things legal, I was looking thru HumaxDirect website, under "Buying From Humax I found amongst the information the following :-
'NOTE: All new products have a 2 year onsite warranty, "Managers specials" and "Grade A" units are only covered by a 1 year on site warranty.'

To me 'onsite' means an engineer fixes unit at your property.
In the past Humax have always ( for me at least) collected and exchanged units by courier if thought faulty. Never had choice of tech to fix it in my own home!!!!
 
What they mean by on-site is that they will arrange collection and delivery at their expense - which is effectively what would happen if they sent a technician anyway.
 
OK, so that makes it a "swap out" warranty on those definitions - but note that swap-out is specified as the fall-back for an on-site repair anyway.
 
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