On Demand / Showtime / Help&Info - unavailable on HDR-1100S

[Stuart-g3sna]

I received my brand new HDR-1100S today. After basic setup it updated itself by downloading and installing software version UKSFAA 3.00.31 dated 30 MAR 2016. I found that the above mentioned functions do not work. For example on demand function unavailable with a triangular warning icon. I phoned support will told me to turn the receiver off, reset the router and turn back on (so it would clear out the dhcp allocations and obtain a new IP) . Although skeptical I went through this pantomime and of course it is still the same. Has anyone got a real fix?
Thanks, Stuart

 

[kbs]

If you are outside of UK it won´t work unless you use a VPN