Picture freezing while watching live TV

DAsh

DAsh

Member
This problem is occurring more frequently of late (around 5 times a week now).

While watching live TV the picture will freeze, but sound continues. Pressing buttons on the remote has no effect nor does pressing the standby button on the front panel. The only option is to kill the power and reboot, after which things return to normal.

Is this a known issue? Is there a fix?
 
Things Every... (click) section 18:
Black Hole said:
CRASHED: The unit was "ON" but no longer responds to remote control commands or front panel controls. The front panel display is static (not scrolling). The TV picture is frozen although audio may continue. There is no Ethernet activity. The only way out of the crashed state is a "hard reset" - in the case of the HD-FOX there is a reset button under the flap on the front panel, but an HDR-FOX has no reset button and must be turned off at the mains (switch on the rear panel).
Click to expand...


DAsh said:
This problem is occurring more frequently of late (around 5 times a week now).

Is this a known issue? Is there a fix?
Click to expand...
Crashes are typically associated with increased network activity or reduced network/Internet reliability, because (I believe) the Humax error trapping was never properly debugged.

If you are certain nothing has changed (not even your Internet error rate), see Steps for Resolving HDR-FOX Crash/Reboot Issues (click)
 
Last edited:
Many thanks @Black Hole. I will carry out diagnostics as suggested in your guide. I'll try disconnecting the ethernet cable first to ascertain whether it is a network issue.
 
I've run disk repair (took 90mins and seemed to fix hundreds of errors).
I've switched 'content share' off and reset the DLNA database. (I've left 'content share' off as I don't think I need it; though in the distant past I seem to recall that it might be needed for custom firmware capabilities). Should I switch it back on?
 
Or you could leave it off (staying aware that you have) and see if it affects any of the functionality you use.
 
I use ad detection, so will have to switch it back on at some point very soon. One of the main reasons for my purchase of this PVR !!

Thanks for the help everyone. Fingers crossed I've done enough to sort the freezing issue.
 
Do you really want the fix disk log (266,000 lines and 8MB)? It’s too large to upload

Here’s the last few lines...

hmx_int_stor: ***** FILE SYSTEM WAS MODIFIED *****

9103 inodes used (0.03%, out of 29860704)
210 non-contiguous files (2.3%)
12 non-contiguous directories (0.1%)
# of inodes with ind/dind/tind blocks: 7067/6885/6865
12353865 blocks used (10.36%, out of 119209984)
0 bad blocks
5 large files

6865 regular files
319 directories
123 character device files
123 block device files
128 fifos
2 links
1428 symbolic links (1428 fast symbolic links)
107 sockets
------------
8616 files
Memory used: 1016k/0k (378k/639k), time: 2532.92/762.58/615.59
I/O read: 14711MB, write: 33MB, rate: 5.82MB/s
Thu Apr 16 11:22:41 BST 2020
Removing extra swap space.

----------------------------------------------------------------------
Thu Apr 16 11:22:44 BST 2020: Fix-disk run ended.
----------------------------------------------------------------------
 
Sorry @MartinLiddle, looks like I misunderstood what you wanted. Here is the output from the disk diagnostic...

SMART data read from device /dev/sdb

Disk Information
SMART Status PASSED
Model Family Seagate Pipeline HD 5900.2
Device Model ST3500312CS
Serial Number 5VVELDG6
LU WWN Device Id 5 000c50 05c50df14
Firmware Version SC13
User Capacity 500,107,862,016 bytes [500 GB]
Sector Size 512 bytes logical/physical
Rotation Rate 5900 rpm
Device is In smartctl database [for details use: -P show]
ATA Version is ATA8-ACS T13/1699-D revision 4
SATA Version is SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is Thu Apr 16 15:46:03 2020 BST
SMART support is Available - device has SMART capability.
SMART support is Enabled
Attributes
ID Name Flags Raw Value Value Worst Threshold Life Left Notes
1 Raw_Read_Error_Rate POSR-- 185015407 118 094 006 -
3 Spin_Up_Time PO---- 0 097 097 000 -
4 Start_Stop_Count -O--CK 3224 097 097 020 97% -
5 Reallocated_Sector_Ct PO--CK 0 100 100 036 100% -
7 Seek_Error_Rate POSR-- 56173323 077 060 030 -
9 Power_On_Hours -O--CK 3626 096 096 000 96% -
10 Spin_Retry_Count PO--C- 0 100 100 097 100% -
12 Power_Cycle_Count -O--CK 1612 099 099 020 99% -
184 End-to-End_Error -O--CK 0 100 100 099 -
187 Reported_Uncorrect -O--CK 156 001 001 000 -
188 Command_Timeout -O--CK 0 100 100 000 -
189 High_Fly_Writes -O-RCK 0 100 100 000 -
190 Airflow_Temperature_Cel -O---K 38 062 (38°C) 045 (55°C) 045 (55°C) In_the_past
194 Temperature_Celsius -O---K 38 038 055 000 -
195 Hardware_ECC_Recovered -O-RC- 185015407 049 042 000 -
197 Current_Pending_Sector -O--C- 0 100 100 000 -
198 Offline_Uncorrectable ----C- 0 100 100 000 -
199 UDMA_CRC_Error_Count -OSRCK 0 200 200 000 -
Self-test logs
No. Description Status Remaining When First Error LBA
# 1 Short offline Completed without error 00% 3625 -
# 2 Short offline Completed without error 00% 3625 -
# 3 Short offline Completed without error 00% 3 -
# 4 Short offline Completed without error 00% 1 -
Acknowledge any current disk faults.
 
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