I got these responses from Humax UK on 28th & 30th Jan:
We have an upcoming software update that's currently under testing and will be released soon, by end of this quarter. This will help fix similar issues you've reported in addition to improving other features.
Best Regards,
Pauline
Humax Customer Support
We're yet to get communication on the exact improvements that will be made though I can confirm the Android version will move from version 9 to 14.
Best Regards,
Pauline
Humax Customer Support