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Remote Scheduling reporting Failed Recordings which are already deleted

Werrington

New Member
So, since the start of July, the Remote Scheduling Portal has been repeatedly emailing me with Failed Recording notifications which I had already resolved 3 days ago! Ok, so I can turn these off in settings - but they are sometimes useful.

Failed recordings are not unusual and I normally just delete the orphan .hmt file through the web interface. This has been entirely successful on all 3 HDR T2's for many years - until this month!

The file listing presented by the Portal seems to be out of sync with the boxes, despite correctly reporting that it has seen all 3 boxes in the last few minutes. Portal does show that the orphan files still exist, but the web interface and ftp clearly indicate that they are deleted. Forcing a sync from the command line has no effect - it reports that it's already up to date. I have tried to "delete" the files again using the Portal - in the hope that this would re-sync the file lists. Perhaps unsurprisingly, this also had no effect.

A search of the forums hasn't come up with any similar issues - maybe that's me not searching correctly - or I'm just lucky.

Finally just tried completely removing just one of the boxes from Remote Scheduling and then re-registered it. Not sure what happened, but I've now lost remote scheduling for all 3 boxes! They all show in the drop down list of devices, but with no other details and no access to settings. I didn't expect that to happen! Forcing a sync from the deleted & re-registered box reports "Already up to date" again, but has no effect on the Portal - so I'm now confused. Just hope it recovers itself because the webif for all 3 reports that rs is Active. I suppose at least if I've broken it I won't get any more emails :confused:

1530702320951.png

Think I'd better stop now before I do more damage. :whistling: Any other ideas?

Edit. Re-booting my PC restored access to Portal which now shows 2 boxes as they were, but the re-registered box has not yet uploaded any data. I guess I must be doing something wrong when I try to force the sync? I used the Webshell package command line with /mod/sbin/rs_process now and rs push - both copied from the Remote Scheduling wiki. (soz cant post link)
 
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OP
Werrington

Werrington

New Member
Try running the rs/sync diagnostic from the command line with diag rs/sync
Great solution. Thank you @af123. Beautifully succinct - unlike my original rambling post :oops: Soz. I'll try and do better.

Have run that command on all 3 boxes and rs is now back in sync, at least for now. We'll see what happens overnight . . . . . . . .

Maybe this should be a new post but is there a comprehensive list of command line keywords and syntax? This has raised my interest in the box code and since I date from the early days of DOS (sadly :laugh:), I am used to handling a command line - but I need a reference to get going. Any pointers gratefully received.
Cheers
 
OP
Werrington

Werrington

New Member
Thx @Black Hole & @Ezra Pound. I need to make the wiki my bedtime reading, I think!

There was a new failed recording last night (Great Rail Restorations with____20180704_2000). Despite deleting the hmt file with webif and doing 2 cold reboots, Portal still stubbornly shows the orphaned file over an hour later. I could now fix that manually of course - but should I just be patient and let rs do it's thing?

The RS wiki says "the box polls the server for commands every 8-12 minutes." It would seem that doesn't include disk file sync - or it's not working on my box.

Despite being a very comprehensive manual, I can't see a specific rs wiki reference - so can some wise member please say what triggers the automatic sync of disk files to Portal?
 

af123

Administrator
Staff member
Despite being a very comprehensive manual, I can't see a specific rs wiki reference - so can some wise member please say what triggers the automatic sync of disk files to Portal?
As far as I remember, it occurs once a day, at around 2am or on the first boot after that. It also occurs if you do something to the files via RS instead of the web interface on the box itself - for example clicking the dustbin icon against the failed recording that shows in RS.
 
OP
Werrington

Werrington

New Member
Exactly right with the timing @af123 - RS Activity log - 05/07/2018 02:03:50 Updated disk contents. (and similar historically)

To try to force a disk sync, I deleted a watched media file using RS and scheduled a reboot for good measure. The selected file was deleted on the box successfully but RS didn't do a disk sync. The deleted file remained listed on Portal. All the folders kept the 2am timestamp above and today's new recordings didn't get picked up.

I'll not do a diag rs/sync, but instead post tomorrow on whether it syncs properly overnight.
 
OP
Werrington

Werrington

New Member
Result! The box did a disk sync at 2 am and correctly removed the orphan hmt file from the RS listing. No idea why this repeatedly failed on all 3 boxes a few days ago.

As a final test this morning, I used RS (exclusively) to delete another reported failed recording - plus a reboot. The hmt file successfully deleted on the box, but RS did not disk sync. No doubt it will tonight though. If this is expected behaviour then all is well - otherwise I may have a bug? :alien:

Thanks for the help and interest
 
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