BT... Again!

[Black Hole]

Anybody who tries to phone me gets "number error". I can phone out, and my number gets reported correctly by CLI. I've confirmed this myself, with calls to and from my mobile.

I tried BT's fault reporting web page and all that did was trigger a line test and say it was fine, I couldn't choose an option which corresponds with my problem. So I phoned 151 and they ran a line test, and confirmed my observations, and now want to send out an engineer.

I know they are just following a script, but TELL ME HOW THIS CAN BE A PROBLEM AT MY END!!!!

Stupid script.

 

[gomezz]

Is this with a basic corded phone plugged into the main / test socket and nothing plugged into any other socket?

 

[Black Hole]

Yup. And even if it wasn't, how can a line fault produce a "number error" as if the caller has misdialled? I guess that's the modern equivalent of "unobtainable". I can dial out, remember, so the basic circuit must be OK.

 

[prpr]

I wonder what would happen if you dialled 17070 and selected the ringback test option?

Don't start me on BT...

 

[Black Hole]

Back to normal this morning.

 

[MikeSh]

Back to normal this morning.

I bet the engineer looked at the job sheet and thought "Nah, that's an exchange job" and called his mate there to fix it.

 

[Wallace]

I bet the engineer looked at the job sheet and thought "Nah, that's an exchange job" and called his mate there to fix it.

Doesn't work like that.