Black Hole
May contain traces of nut
A close friend was due to have a very large package delivered last Wednesday. She had arranged to wait in for it, but then tracking said (paraphrase) "there's a problem at the depot and there may be a delay until tomorrow". She waited in the next day, no joy. I mooted the idea that the "problem" was that although the package was at the delivery depot, it wouldn't fit on the van or occupied too much space on the van to fit in everything else for that round.
She then got in touch with the suppliers (ie the customers of the delivery company), who arranged an expedited Saturday delivery. It still didn't arrive. She submitted a redelivery for yesterday (and waited in again). This time, it looked good. There was a delivery time-slot issued. Before the slot expired, a message came through that the driver couldn't find the address and the drop-off had been cancelled.
She got hold of the suppliers again. The suppliers tried to contact the depot but got no response. They then contacted head office, who also couldn't reach the depot but had a regional office contact her, who took the details and looked at the tracking said there was nothing wrong with the delivery address and there should be no excuse, and would make direct contact with the driver and make him go back.
Meanwhile, the suppliers had used their own customer view of the delivery tracking, and GPS showed the van parked two doors away when the driver reported not finding the address.
Needless to say the package never arrived.
I think this is one specific driver for that delivery route who really didn't want to deal with a very large package. I suspect the package might not even have been on the van, just scanned at the depot to make it look like it was on the van.
I am given to understand the suppliers are now going to retrieve the package and use a direct courier, but all this is at enormous inconvenience (to their customer) and huge additional expense (to them). It really should be for the delivery company to sort out the problem, perhaps they can be made to compensate.
She then got in touch with the suppliers (ie the customers of the delivery company), who arranged an expedited Saturday delivery. It still didn't arrive. She submitted a redelivery for yesterday (and waited in again). This time, it looked good. There was a delivery time-slot issued. Before the slot expired, a message came through that the driver couldn't find the address and the drop-off had been cancelled.
She got hold of the suppliers again. The suppliers tried to contact the depot but got no response. They then contacted head office, who also couldn't reach the depot but had a regional office contact her, who took the details and looked at the tracking said there was nothing wrong with the delivery address and there should be no excuse, and would make direct contact with the driver and make him go back.
Meanwhile, the suppliers had used their own customer view of the delivery tracking, and GPS showed the van parked two doors away when the driver reported not finding the address.
Needless to say the package never arrived.
I think this is one specific driver for that delivery route who really didn't want to deal with a very large package. I suspect the package might not even have been on the van, just scanned at the depot to make it look like it was on the van.
I am given to understand the suppliers are now going to retrieve the package and use a direct courier, but all this is at enormous inconvenience (to their customer) and huge additional expense (to them). It really should be for the delivery company to sort out the problem, perhaps they can be made to compensate.
Last edited:
