Faulty back button

[Learner]

The "Back" button on the remote control will not return to the previous screen. Customer services inform me to press the "I" button and then the "Back" button. This works OK, but surely it should work by just pressing the "Back" button only. Anyone know the answer.

 

[ChrisDaniels]

That is how it should work, but the way Customer Service have told you is the way it does work.
Crazy Humax logic..

 

[Black Hole]

Similar topic HERE (click).

 

[Ezra Pound]

When the 'Back' button is pressed without the 'I-Plate' on the screen it has the function of stepping back through the On-screen Menu hierarchy, e.g. Menu >> Settings >> System >> Back will take you back to the Settings screen