Sorry graham I should have said (to clarify) the seller is the person responsible for the 5 year warranty - (as people were talking about buying direct from Humax I perhaps should have made that clearer)
Appart from that my post is correct.
So for example if I buy a Fridge from Curry's and 3 years later it stops working - curry's are responsible in law for 2 years worth of whatever I paid for it.
That can be like for like or cash refund. The replacement/refund must also be provided without expense or inconvenience to myself (also written as law)
Thats how it works.
That's also totally incorrect.
Suggest you read this
You would have to prove that
It should have lasted longer than 3 yrs
You have not contributed to it's failure for instance installed it not in accordance with instructions especially in respect of ventilation and ambient conditions. If it was a freezer in an unheated garage or similar you would have zero chance.
You can't just walk up to a retailer and say I bought this 3 years ago I want full recompense. They will laugh at you. You will have to take them to court and prove your case. It's in no way automatic.