My Mother in law has the above PVR and cannot access the menu or change channels with the remote. The channels can be changed via the buttons on the front of the PVR but there doesn't appear to be a way to access anything other than channels and volume. I have tried the remote with my Foxsat-HDR and it works perfectly. I can only assume that the Infrared receiver has packed in but I'm no expert. I'd be grateful of any suggestions, especially if there are ways of accessing the main menu other than via the remote. Thanks in advance.