Humax 'on-site' warranty

[greywizard]

Being paranoid about all things legal, I was looking thru HumaxDirect website, under "Buying From Humax I found amongst the information the following :-
'NOTE: All new products have a 2 year onsite warranty, "Managers specials" and "Grade A" units are only covered by a 1 year on site warranty.'

To me 'onsite' means an engineer fixes unit at your property.
In the past Humax have always ( for me at least) collected and exchanged units by courier if thought faulty. Never had choice of tech to fix it in my own home!!!!

 

[Trev]

Never had choice of tech to fix it in my own home!!!!

Why would you want them to when you can have an instant exchange?

 

[Black Hole]

What they mean by on-site is that they will arrange collection and delivery at their expense - which is effectively what would happen if they sent a technician anyway.

 

[ChrisDaniels]

Found this online http://www.purple-cat.co.uk/guides/warranties.html


Sent from my iPhone using Tapatalk

 

[Black Hole]

OK, so that makes it a "swap out" warranty on those definitions - but note that swap-out is specified as the fall-back for an on-site repair anyway.