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Locked recording issue

L

LavenderGirl

New Member
Hi guys
Mum has an aura and accidentally locked a recording
It’s new this year and she’s never changed the pin
But 0000 isn’t unlocking
Any ideas on what to do please?
Thanks so much!
Gemma
 
1. Press the Home button on the remote.
2. Scroll to Settings and press OK.
3. Scroll to System Info and press OK.
4. Press the coloured buttons in the following order
Red, Green, Yellow, Blue, Green, Yellow and Blue (this brings up a hidden menu).
5. Scroll to Reset PIN and press OK.
6. PIN is now reset to 0000.
 
That looks like the method for resetting the PIN on the 4000T/5000T - although it says Reset Password. It doesn't apply to the Aura.
 
EEPhil said:
That looks like the method for resetting the PIN on the 4000T/5000T - although it says Reset Password. It doesn't apply to the Aura.
Click to expand...
Correct.. we did try that sadly doesn’t work .. and I think you need the code for factory reset too!
She must’ve hit the green button when going to watch bless her
 
It is possible to change the PIN, I can't remember which menu item it is at the moment, but it doesn't matter - you need the old PIN to set a new PIN! I haven't found the equivalent to the reset to 0000 as explained by Luke for the 4000T/5000T.
prpr said:
Start counting to 9999
Click to expand...
That is one possibility!
It's still possible to play, but not delete, the programme if you have VLC installed (for StdDef, maybe not HiDef). But navigating to the recording is a pain. It may also be possible to transfer a StdDef recording to a PC and play it there.
 
EEPhil said:
It is possible to change the PIN, I can't remember which menu item it is at the moment, but it doesn't matter - you need the old PIN to set a new PIN! I haven't found the equivalent to the reset to 0000 as explained by Luke for the 4000T/5000T.

That is one possibility!
It's still possible to play, but not delete, the programme if you have VLC installed (for StdDef, maybe not HiDef). But navigating to the recording is a pain. It may also be possible to transfer a StdDef recording to a PC and play it there.
Click to expand...
Thanks.. I think she will need to watch it somewhere else ha, and hope she doesn't accidentally do it again!! Don't understand why it's just not 0000 though. Frustrating
 
EEPhil said:
It takes a lot of navigation of the Aura's menus to get to the PIN changing item. Not something easily done. So how has it changed from 0000? Is the Aura new, refurbished or secondhand?
Click to expand...
nope, brand new, and no settings changed my mum's 84 and wouldn't have changed the pin.. so it's really baffling. Unless it was a return or something I don't know :(
 
I wonder whether it's worth contacting Humax to see if there is a lost PIN recovery procedure that we don't know about. They'll probably suggest a Factory Reset. What, without a PIN?
 
Try watching the locked recording from another device. Maybe it'll be available, via DLNA, so that an external device can view the recording. (It's a bit of a long shot, but maybe 'locked' recordings are still served via DLNA. For example, they are on a HDR Fox T2 with custom firmware.)
 
EEPhil said:
I wonder whether it's worth contacting Humax to see if there is a lost PIN recovery procedure that we don't know about. They'll probably suggest a Factory Reset. What, without a PIN?
Click to expand...
That's what it says to do in the Aura user guide.
 
Humax replied:

Changing of the PIN number is one of the first things one has to do after powering the device ON for the 1st time.
You can try a few familiar combinations like 1234 or birthdays and if that does not work, we can reset the PIN number with a reset of the device.
It is the only way to reset the pin unfortunately.
Here are the instructions:

Please follow these instructions to perform factory default on your Humax Aura Device. Performing a factory reset can help with picture/sound; signal; recording playback and software operation issues.

Please NOTE: This will erase all data from your device's internal storage including: your Google Account; System and app data; downloaded apps and user settings. Your recordings will NOT be deleted.
  • Press Home/Freeview Play button on the remote
  • Using the directional buttons move up (top right hand corner) and select the Settings icon
  • Navigate to Device Preferences and press OK
  • Select "Reset" from the list of options
  • A new screen will appear, select "Reset" once again.
  • The unit will turn off for a few moments and turn on again.
  • Follow the on-screen installation wizard to and complete the device setup.
  • Pair the remote by OK & i buttons for five seconds, once paired select next.
  • Choose your preferred language and select next
  • Select your WiFi network and enter your password.
  • You'll need to sign into your Google account. you'll have the option for web or on-screen sign-in (we recommend web)
  • Next, agree to the Terms and Conditions and Privacy Policy.
  • Enable location sercives.
  • Choose if you wish to send information back to Google to help improve their services.
  • Enable the Google Assistant and Personal Results
  • Next, you'll be prompeted to re-install any deleted apps (due to the reset).
  • You'll then be shown an overview of the feature of your device. Press the gith arrow key to progress through this.
  • You'll then need complete the Freeview Channel search (this may take 3-5 minutes).
  • When completed, save the results and accept the Freeview Terms and Conditions.
  • Agree to the End User License Agreement.
  • Finished
 
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