I have recently moved into a new build property and had a new aerial fitted in the roof last week, but realised I can now only get the main five HD channels. I am missing BBC4 HD, Channel 4+1 HD, BBC News HD etc.
I queried this with my aerial installer and he said it was due to a recent change where something went from vertical to horizontal, or maybe it was the other way round (sorry didnt really understand what he meant). I am not very technical with this kind of thing, but I did question why I cannot get them anymore as I used to in my old house which was only 3 miles away and get my signal from the same transmitter (Rowridge). He said they could come back and tweak it, but it could make the other channels weak and lose some of them??? Iahve done several re-tunes and get the same result, from my 4000, HDR and built in TV tuners.
I phoned up the Freeview helpline and after some checks they said there is no reason for me not to have all the HD channels and to make sure they fitted a wide band aerial. They talked me through some manual tuning, but all the numbers they asked me to try resulted in no signal. I can just about see the aerial in the loft, but I have no idea if its wide band or not, is there a way to tell?
Guess it would be a good idea to see what my neighbours get, but as yet I haven’t had the opportunity to have a chat anyone
Am I being fobbed off?
Thanks
I queried this with my aerial installer and he said it was due to a recent change where something went from vertical to horizontal, or maybe it was the other way round (sorry didnt really understand what he meant). I am not very technical with this kind of thing, but I did question why I cannot get them anymore as I used to in my old house which was only 3 miles away and get my signal from the same transmitter (Rowridge). He said they could come back and tweak it, but it could make the other channels weak and lose some of them??? Iahve done several re-tunes and get the same result, from my 4000, HDR and built in TV tuners.
I phoned up the Freeview helpline and after some checks they said there is no reason for me not to have all the HD channels and to make sure they fitted a wide band aerial. They talked me through some manual tuning, but all the numbers they asked me to try resulted in no signal. I can just about see the aerial in the loft, but I have no idea if its wide band or not, is there a way to tell?
Guess it would be a good idea to see what my neighbours get, but as yet I haven’t had the opportunity to have a chat anyone
Am I being fobbed off?
Thanks