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Royal mail/post office

The letter I received today was dated the 20th of this month. Who knows what date is on the non-existant letter it referred to. Last month? Last year? Bank letters/statements often take ten or more days to arrive (not working days). Too long even for second class. No wonder banks want you to go paperless.
Paperless wouldn't help with my USS letter. When I complained, the automatic acknowledgement informed me that certain replies can only be given by snail mail not email.
 
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