RS Disk problem emails

af123 said:
The terms of RS allow for the collection and storage of "Device information including hostname, MAC address, model, firmware version and disk utilisation" - but I'm wary of pushing that 'including' too far.
Click to expand...

well, let's do a poll and see.
 
Black Hole said:
Needs some words in the email to explain how to acknowledge the report to not receive it again, and how to turn them off altogether.
Click to expand...

How about this as a footer:

Code: 
You will receive an email warning every 7 days as long as the problem
exists. To disable these emails, log into https://rs.hpkg.tv/ and turn
off the 'Hard Disk Problem Emails' in the settings page.

Emails will also be suspended if you acknowledge the current level of
disk faults through the web interface on your Humax box. In that case
you will only receive a further email if the number of faults increases.
 
af123 said:
That information isn't uploaded, just the number of reallocated/pending/offline sectors and the overall status. It would be interesting to acquire more data such as disk model, start/stop counts and power-on hours but it does not strictly need those in order to send the warning emails. I think that would have to be opt-in which would make it difficult to get a representative sample. The terms of RS allow for the collection and storage of "Device information including hostname, MAC address, model, firmware version and disk utilisation" - but I'm wary of pushing that 'including' too far.
Click to expand...

You already know what we are recording! That could be a lot more sensitive/embarrassing than any disk utilisation data :rolleyes:
Perhaps I should change my RS email before Big Brother exploits all my secrets ;)
 
I'm sure it wouldn't be any more embarrassing than mine : ) - just blame the kids/dogs/goldfish!
 
af123 said:
How about this as a footer:

Code: 
You will receive an email warning every 7 days as long as the problem
exists. To disable these emails, log into https://rs.hpkg.tv/ and turn
off the 'Hard Disk Problem Emails' in the settings page.

Emails will also be suspended if you acknowledge the current level of
disk faults through the web interface on your Humax box. In that case
you will only receive a further email if the number of faults increases.
Click to expand...

I would reorder it to provide the recommended action first, need more info on how in webif to acknowledge email,

Code: 
You will receive an email warning every 7 days as long as the problem
exists. 

Emails will  be suspended if you acknowledge the current level of
disk faults through the web interface (instructions/link) on your Humax box.    In that case
you will only receive a further email if the number of faults increases.

To disable these emails permanently, log into https://rs.hpkg.tv/ and turn
off the 'Hard Disk Problem Emails' in the settings page.
 
Thanks - current draft:

Code: 
The {$d->model}-Fox T2 ({$d->descr} - {$d->mac})
has some potential hard disk problems.

Overall Health:  {$d->smart_status}
Reallocated sectors: {$d->smart_realloc} (was {$d->smart_ack_realloc})
Pending sectors:  {$d->smart_pending} (was {$d->smart_ack_pending})
Offline sectors:  {$d->smart_offline} (was {$d->smart_ack_offline})

Don't panic; for help, visit http://wiki.hummy.tv/wiki/Disk_Problem


You will receive an email warning every 7 days as long as the problem
exists.

Emails will be suspended if you acknowledge the current level of
disk faults through the web interface on your Humax box
  Diagnostics -> Hard Disk
  Scroll to bottom -> Acknowledge current disk faults
In that case you will only receive a further email if the number of
faults increases.

To disable these emails permanently, log into https://rs.hpkg.tv/ and turn
off the 'Hard Disk Problem Emails' option in the settings page.
 
MymsMan said:
You already know what we are recording! That could be a lot more sensitive/embarrassing than any disk utilisation data :rolleyes:
Perhaps I should change my RS email before Big Brother exploits all my secrets ;)
Click to expand...
it seems people would be ok with their disk data being shared, anyone in favour of a poll ?
 
Thought it already had.

I now have an additional option in the RS Settings page to enable/disable disk problem emails.
 
The emails haven't been turned on yet - is everyone ready for a flurry of panicked posters?

Please have a last look at http://wiki.hummy.tv/wiki/Disk_Problem and the linked page about performing a disk check http://wiki.hummy.tv/wiki/Maintenance_Mode_Disk_Check and suggest any final changes.http://wiki.hummy.tv/wiki/Maintenance_Mode_Disk_Check

Here's some more information on the disk population in the meantime:

Code: 
mysql> select floor(smart_hours / 1000) as h, lpad('', count(*), '#') from device where smart_hours > 0 group by 1 order by 1;
+------+------------------------------------------------+
| h    | lpad('', count(*), '#')                        |
+------+------------------------------------------------+
|    0 | ##################                             |
|    1 | ###########################                    |
|    2 | ####################################           |
|    3 | #############################                  |
|    4 | ########################################       |
|    5 | ##########################################     |
|    6 | ############################################## |
|    7 | ########################################       |
|    8 | #########################################      |
|    9 | ############################################## |
|   10 | ###################################            |
|   11 | ################################               |
|   12 | ###############################                |
|   13 | ###################                            |
|   14 | ############################                   |
|   15 | #######################                        |
|   16 | #############                                  |
|   17 | ###########                                    |
|   18 | ############                                   |
|   19 | #######                                        |
|   20 | #########                                      |
|   21 | #####                                          |
|   22 | #######                                        |
|   23 | ###########                                    |
|   24 | #######                                        |
|   25 | #########                                      |
|   26 | ######                                         |
|   27 | ###                                            |
|   28 | ###                                            |
|   29 | ##                                             |
|   30 | ####                                           |
|   31 | #####                                          |
|   32 | ####                                           |
|   33 | #                                              |
|   37 | #                                              |
|   38 | ##                                             |
|   40 | #                                              |
|   41 | ##                                             |
|   42 | #                                              |
|   43 | #                                              |
|   45 | #                                              |
+------+------------------------------------------------+
41 rows in set (0.00 sec)
Code: 
mysql> select smart_model, smart_hours from device where smart_hours > 40000 order by 2;
+-------------------------+-------------+
| smart_model             | smart_hours |
+-------------------------+-------------+
| ST3500312CS             |       40475 |
| ST3500312CS             |       41408 |
| ST3500312CS             |       41981 |
| ST3500312CS             |       42288 |
| ST3500312CS             |       43817 |
| Hitachi HDS721010KLA330 |       45715 |
+-------------------------+-------------+
6 rows in set (0.00 sec)
 
af123 : Here's some more information on the disk population . . .
Click to expand...
Blimey 40,000+ hours on time really is 24 hours every day for 4/ 5 Years, you should be able to get some really interesting stats from this, by plotting on hours against failure rate. I feel a '2001 AE-35' unit failure quote is on it's way :)
 
I've enabled this now so there may be a flurry of new posters... I was hoping to get something else finished first but have not had any time : (
 
Where is the on/off switch for disk problem emails?

Edit: The option has now appeared on the RS Settings page, but was Not there earlier before I originally posted my question.
 
Last edited:
Brian said:
Where is the on/off switch for disk problem emails?

Edit: The option has now appeared on the RS Settings page, but was Not there earlier before I originally posted my question.
Click to expand...
Strange - it has been there for a while (assuming new enough RS software on the attached Humax box)
 
af123 said:
Strange - it has been there for a while (assuming new enough RS software on the attached Humax box)
Click to expand...
All of my boxes have rs 1.4.1 installed, but the Hard Disk Problem Emails switch has only appeared within the last 15 minutes.
 
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