Some recordings not playable

[Jeff Green]

Hi,

I'm experiencing issues with some recordings being unplayable> When I use the
remote control in Media folder I select a recording and play I get a message

"The channel is scrambled or not available"

after a slight delay.

Other new recordings are playing back fine.

System Information:

Web interface version: 1.4.6
Custom firmware version: 3.12 (build 3965)
Humax Version: 1.03.12 (kernel HDR_CFW_3.12)
Loader Version: a7.30
System ID: 80bc.7e00
Serial Number: 63 7104565 01042
Encryption Key: 000378bc0eed36333731303435363530
Last Boot Reason: Remote control handset

Using the web interface to look at the Media Info


Looking at the Sidecar files



Inspecting the Queue show that file has supposedly been decrypted & re-queuing a decryption produces a message that the
file has already been decrypted...

I'd be grateful if someone could point me in direction to fix the issue and hopefully decrypt the recorded files.

Many Thanks,

 

[JoeBloggs911]

Hi,

I'm experiencing issues with some recordings being unplayable> When I use the
remote control in Media folder I select a recording and play I get a message

"The channel is scrambled or not available"

after a slight delay.

[snip]

Inspecting the Queue show that file has supposedly been decrypted & re-queuing a decryption produces a message that the
file has already been decrypted...

I'd be grateful if someone could point me in direction to fix the issue and hopefully decrypt the recorded files.

Many Thanks,

I've occasionally suffered the same problem. Sometimes, deleting the sidecar files then recreating them fixes it.

 

[MymsMan]

Try diag fixencflags to check and reset the encryption flags when they get out of sync see https://wiki.hummy.tv/wiki/Diagnostic_Utilities for more info

Update: corrected typo in the diag name

 

[Black Hole]

I wonder if this is the old problem with BBC4HD popping up again.

 

[Jeff Green]

Hi,

I did the following :-

i) ran fixencflags command from the CLI in the webif - several diagnostic messages produced.

ii) Manually decrypted the files using the webif.

Recordings now play !

Most of these type of problems I get with BBC4 but have experienced them with ITV with less frequency.
That maybe because we don't tend to record channels other than BBC...

Many Thanks to everyone

 

[Trev]

Or perhaps it's that BBC4HD is transmitted on a lower power multiplex than most.
What was the old BBC4HD problem BH? I forgot.

 

[Luke]

What was the old BBC4HD problem BH? I forgot.

I think there were more than 1, but this is the one that is similar:
https://hummy.tv/forum/threads/failed-recordings-on-bbc3-hd-and-bbc4-hd.5211/

Would the 'fixencflags' diagnostic be worth a shot?

Failed recordings on BBC3 HD and BBC4 HD

To add to the above: Install the auto-unprotect package. In addition to removing the protection flag from high def. recordings it will fix wrongly set HMT flags (those that cause recordings to be scrambled on playback). Run the 'fixencflags' diagnostic. This will sort out most problem...

hummy.tv

 

[MymsMan]

Would the 'fixencflags' diagnostic be worth a shot?

Op already has sucessfuly

I did the following :-

i) ran fixencflags command from the CLI in the webif - several diagnostic messages produced.

ii) Manually decrypted the files using the webif.

Recordings now play !