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Subtitles on I-player - Help!

Poor old folks - going deaf! With the old Humax we had to remember to set subtitles on before we recorded anything - this was one of the main reasons we bought the HDR-T2 where the subtitles work exactly as we intuitively think they ought to!
We knew we could get IPlayer via the TV Portal, so (with your help, people) we connected up to our WiFi using an Edumax. IPlayer came up very easily BUT we cannot get IPLayer subtitles - VERY DISAPPOINTING, and maddening seeing as it is very easy to get them on the PC.
Anybody know how we can get them - or anybody know why they are not available?