Recent content by rwassell

Hi JC, For your information I tried everyone I could hold of, from managers at BT to technical support bods and technicians to engineers at Youview themselves. I am not one to give up easily but when you've spoken to, probably around 20 people and spent about 14+ hours on the phone, one has to...

YouView have confirm that it is them that prepares and sends out the updates and the most recent update is compatible with the DTR-T1000 as it is still supported hardware. It is not possible to obtain the firmware or a USB stick with the firmware on, which I can understand, they probably don't...

Thank you. I've see that. I've tried everything. Literally everything. The box is stuck in an endless loop - it needs to access the internet to continue setup - it can't access the internet.

Yes, you'd think that. I have since phoned Humax directly and they said that YouView issue the updates directly. They wouldn't be able to supply me with the firmware - apparently. More to come.

Hi, Because BT have confirmed that the problem that I now have with this box is that the update they sent out is not compatible with the version of the box I have. I have this from the horses mouth directly. That other post is my post. I thought creating a specific thread to obtain firmware...

Dear all, After a long and painful investigation into why my BT branded YouView box is no longer working - basically BT sent out their recent update to all boxes even though the upgrade is not compatible with the DTR-T1000 that we have. It now is stuck in a loop, it wants to access the...

Thanks all for your feedback, I have an update. A BT call centre manager has been looking into my complaint and spoken with the necessary technical teams and I now have an official answer. A BT YouView box should work on any internet connection, including BT Business to be able to access...

Hi, Thank you for your replies. Yes, all other devices on the network are fine. Internet connection is fine to both BT business and Utility Warehouse. I have rebooted the router. I also have a further update - finally I was able to speak to a knowledge person in BT Business Technical...

Hi, I really hope someone can help or at least point me in the right direction. I have a Humax DTR-T1000/GB/500G/BT YouView product code 067002 Ver A7.76 on the loading screen. I've had it for 3-4 years and never had a problem with it. This year I moved from BT Residential to BT Business...