Aura keeps jumping out of playback

[Hoof Hearted]

For the past 3 months I've had a problem that my Aura keeps jumping out of playback. When it does this, I get the white circular arrow as if it's rebooting. Then i'm back at the main screen. When I go back into the playback menu, the program I was watching is listed as if I hadn't watched it. Some days it doesn't do it at all, other days it's doing it every couple of minutes. It does it more frequently when something else is recording at the same time. However the program being recorded is unaffected.

I've verified that the recordings are ok. For instance, if a program was repeatedly quitting one day, I can go back in another day and watch it without interruption.

Ian

 

[EEPhil]

Have you tried actually rebooting the Aura? Sometimes it works miracles, often it doesn't.
Then there's the one that many people think doesn't work, but I think it might. Turn the Aura off. When you're sure the disk has stopped spinning withdraw the mains plug, wait a sort while, plug in switch on and see how it behaves. Neither of these options should affect the schedule, the channels or existing recordings.

 

[davey64]

As above if you have not done a full power cycle on the Aura, Long press on Power button on remote then select OK on screen.
Give it at least 5 minutes to make sure it has fully shut down, unplug.
After two minutes plug in, the Aura will go through the start up procedure.
You should see the Humax logo onscreen followed by the Android loading animation.
Screen should then go blank for about two minutes before you see the white rotating circle/ arrow,
that's the Humax own system loading should take a minute or two.
Give the Aura time to settle and load up the EPG and then try playing recordings.

How much space is left on your HDD, you should always leave at least 10% free so the Aura can do it's 'housekeeping' and have room for the live playback buffer.

If no further forward you may need to consider a Factory Reset.