Aura keeps jumping out of playback

Steppy said:
Personally I don’t do that anymore as I prefer to start with a clean slate in case something that I back up is the issue.
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Not my preferred way of backing up the schedule, and for the same reason. Either pen and paper or photograph the schedule.

Can't see anything in the backup file that could cause problems when restoring - but with Humax you never know. I have had occasions when duplicate schedule or duplicate recordings have been listed. Then there have been failed recordings for no good reason - one possibility could have been restoring a backup.
 
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MartinLiddle said:
It works a lot better with the new software than it used to. I just wish they would make the software generally available.
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Have they given you a reason why it is not generally available?

From what I remember Humax said at the time of launch they would support the Aura through software/ firmware updates for 7 years
The Aura went on sale in November 2020, so next year is when they drop support.

The last major update was in August 2021.

There have been incremental updates to fix blank screen and audio issues on a few channels since then
but nothing to address the many bugs and irritations that the Aura presents us with.

The rumours regarding the anticipated update started around Oct/ November 2024 but nothing has happened 2 years on.

I am beginning to wonder if Humax are maybe going to drag their feet for another year when they will be under no obligation to support the Aura.
 
davey64 said:
Have they given you a reason why it is not generally available?
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No reason given. They have put a lot of work into the new software and there must be a reason for doing it. The only thing that occurs to me is that they are might be intending to relaunch the Aura as they have done previously with other models NB this is pure speculation by me.
 
MartinLiddle said:
It works a lot better with the new software than it used to. I just wish they would make the software generally available.
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Finally after endless prodding and provoking you spill some tea :). How did you receive the update? is it something you could copy and make available to others?
 
trog said:
Finally after endless prodding and provoking you spill some tea :). How did you receive the update? is it something you could copy and make available to others?
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Unlikely, it was probably the same method used in the beta testing for the last mini-update. Didn't you have to provide the box serial number and perform some little tricks to download the update from Humax servers?
 
After doing the full shutdown, I got 3 evenings trouble free playback and then last night it was jumping out of playback every couple of minutes. I did the full shutdown again and it was ok, but obviously this will only be temporary.
 
Hoof Hearted said:
After doing the full shutdown, I got 3 evenings trouble free playback and then last night it was jumping out of playback every couple of minutes. I did the full shutdown again and it was ok, but obviously this will only be temporary.
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After reading this thread I did the full shutdown as I have had occasional failed recordings for a while and it has been ages since I last did one and the next day I had 3 failed recordings. There never seems to be a one size fits all solution to any of Aura's many quirks.
 
Hoof Hearted said:
After doing the full shutdown, I got 3 evenings trouble free playback and then last night it was jumping out of playback every couple of minutes. I did the full shutdown again and it was ok, but obviously this will only be temporary.
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davey64 said:
If no further forward you may need to consider a Factory Reset.
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Make sure you note any schedules and settings you've changed if you do this. In theory, if you do the correct reset, all recordings should be preserved. Do the wrong reset and the recordings may still be preserved but not accessible by normal means.
If a factory reset doesn't solve the problem you may have to consider a full reset including reformatting the disk - all recordings will be lost if you don't save them first.
Of course, you could contact Humax Support, but they will probably only take you through the same steps we've pointed out.
 
Hoof Hearted said:
How do I save the recordings? I didn't realise this was an option.
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I know of one way that works, there may be others.

You need to have a computer with enough spare space (on the system disk or a USB disk) on the same wired network as the Aura. I could not get a WiFi connection to work for this.
Make sure the Aura is set to file share: [F]/Settings/Record & Share/File Share - toggle to on. Lower down you should see FTP Address. Mine reads
ftp://aura<pincode>@192.168.1.12:2323/.

On your computer you will need an ftp client. I'm using Windows 11 (or XP) and choose to use WinSCP.
Use the ftp client to login to the Aura. In my case the pin code is the default - 0000, so the login details I use are:
address: ftp://192.168.1.23/
port: 2323
user: aura
password: 0000

The login's root directory contains other directories including Recordings. In that directory are Upload, ByTime, BySeries and ByChannels. Pick one of the "By" directories and you will find a list of recordings (in directories). You can either transfer the whole directory to the computer or enter the directory and transfer the .ts file. If the name includes "_enc" you will not be able to play the .ts file on the computer and we don't know how to decrypt such files. Other files should be playable.
If you save all the recordings you wanted to - a tedious and time consuming procedure but any reasonable ftp client should allow you to select multiple directories for an unattended download - after the Aura's disk has been wiped you could upload the files back to the Aura. I have not tried uploading multiple files, but I know the following will work for a .ts file downloaded from the same Aura only. Upload a .ts file to the Upload directory - if you enter the Upload directory the instructions are listed.
1. Please upload your recording files here to restore them to your receiver
2. Please use other directories (e.g. Movies) for other media files including recording files from other receivers
3. You can share and watch SD recordings from other receivers. But you cannot playback HD recordings from others
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If the .ts file is uploaded to this directory it will eventually be placed in the recordings list as it was before the disk was wiped. I did a short test and downloaded a HiDef (HD) recording, deleted it from the Aura and then uploaded it. It will also list and play properly on the Aura.
 
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