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Cold Call - New Tactic

Discussion in 'The Hummy Arms' started by Black Hole, Jul 27, 2012.

  1. Black Hole

    Black Hole Felonius Gru

    My mobile just rung (sitting here enjoying the Olympics build-up), from 0151 707 2125 (is that Manchester?).

    "Hello?"
    "This is [somebody] from [somebody or other] Legal"
    "Who do you want to speak to?"
    "This isn't a sales call"
    "Who are you calling?"
    "We want to speak to the owner of this phone..."
    "You clearly don't know who you are calling, therefore this is a marketing call. Goodbye."

    Never give your name when answering a phone!

    Bloody annoying as I have a trueCall unit which blocks marketing calls on the landline. Nothing I can do about it on the mobile :(
     
  2. Brian

    Brian Administrator Staff Member

  3. Black Hole

    Black Hole Felonius Gru

    Whoever they were they we're liars - which is something I seeth about in the texts: "According to our records, you are owed..." Misrepresentation on several levels!

    I possibly got the call because I texted "STOP" as it says at the end of the message - if they don't stop I'm sure they are breaking regulations.
     
  4. antipodean

    antipodean Member

    Never text 'STOP' to reply to a message, it confirms their text has been received by a valid phone number that they will add to their database of numbers to cold call ...
     
  5. Scuttlebroom

    Scuttlebroom Member

    I had one of these so call PPI claim texts today, apparently I am owed over £2k from my credit card (I don't and never will have a credit card!) or my Loan (also not had one)!

    Staggers me how the get away with it! I used to work for a company that made fitted bedroom furniture, and they went into fitted kitchens, and I needed the money whist studying, so i worked form them from 6pm to 9pm weekdays, calling people at home using pages from the phone book. Yes I know it was cold calling, but we never every kept a record of who we had called, unless they were interested. And they were in the phone book after all!

    Nowadays, they use number generators and simply either transfer you to a human or get a recorded message if you actually answer the phone! I like BH's TrueCall kit, but I simply leave the answer machine to pick up, if it is anyone important they will leave a message, or simply call straight back, so I know it is them!

    As i have done this dirty job, I therefore know what some of these people feel like, but the true cold callers who use the legitimate phone book method, don't seem to be around anymore. Some of these new offshore companies have got so rude, I had one guy call me, and say I was owed PPI money from my car insurance. I asked how he got my number, he said from my insurer, (strange I would have car insurance, when I don't own a car!) when I pointed that out to him, he was most unpleasant, and accused me of wasting his time!
     
  6. Black Hole

    Black Hole Felonius Gru

    While I agree with you I also disagree - the authorities are starting to take an interest in this and (for texts and calls originating in the UK) there are obligations that these people DO NOT contact you if you have specifically asked them not to. By replying STOP as specified in the original spam text, if I can demonstrate a link between the text and the cold call I have them by the short and curlies.
     
  7. Black Hole

    Black Hole Felonius Gru

    Yeah, except you were also supposed to compare the number from the phone book with the Telephone Preference Service list. That's what call centres have not been doing.
     
  8. Scuttlebroom

    Scuttlebroom Member

    Unfortunately TPS didn't exist, it was in the early 1990's!
     
  9. ChrisDaniels

    ChrisDaniels Well-Known Member

    There was a Panorama episode regarding this tactic a few weeks back.. Have a look and see if its still on iPlayer.

    I hate cold calls. A few years ago I was getting calls every other day from a mobile phone company despite every call ending with "No i'm not interested".

    So, I tried a new tactic. I kept them on the phone for ages asking stupid questions to wear them down, and then asked them for their line managers name (which they are always reluctant to give out, never mind put you through to).

    After a bit of quick research on their phone number on the net, I obtained their head office number, and started to ring them every day asking for the manager in question. After a few attempts I managed to get him and gave him a grilling for a good 20-30 minutes quoting data protection and the law at him.

    I specifically remember he said at the end of the call "This should not be happening. I have taken you off the list myself, so if you have any more calls, give me a call back and I will sort it out".

    I did receive one more call a day or so later, so I immediately called him and gave him another earful of abuse.
    Weirdly, the calls then stopped. :)

    I thought I might have to go through it again a few months ago when I received another cold call for PPI from a really daft woman.
    It went like this:
    "Is this a cold call?"
    "No, it is not"
    "Oh so you know me?" I asked,
    "No, but if you give me your details, I can check your details through the computer to see if there is any money owed" she said.
    "And is this a free service?" I questioned,
    "We take a percentage of any monies claimed back.." she replied.
    "So this IS a cold sales call then?" I asked.
    "No, its not a cold call or a sales call, i'm trying to save you money from credit cards or loans that you might have had in the past!"
    "Do you know what a cold call is?"
    "Yes, we do not cold call people"
    :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:

    After telling her to do one, she never called back:byebye:
     
  10. Black Hole

    Black Hole Felonius Gru

    I saw it (courtesy Humax) :)