Thought i would give my thoughts on the exchange experience in case any else needs to do it.
After going through the above process with Humax they agreed i needed a replacement and emailed a form to me where you input all your details and the units serial number, they also require a photo of the sales receipt and you give them a date you would like the exchange to take place on. I sent the form right back.
Later that day i got an email confirming the exchange and the date i requested, they also told me i would get confirmation from the courier which i did and today they gave me a one hour slot for delivery and they were here well on time.
The replacement is in excellent order, not a mark on it, In fact it looks almost new.
No problems setting up (Except i forgot about the on/off switch at the back)
All in all it was a good experience, It just remains to be seen now if it continues to work well.
After going through the above process with Humax they agreed i needed a replacement and emailed a form to me where you input all your details and the units serial number, they also require a photo of the sales receipt and you give them a date you would like the exchange to take place on. I sent the form right back.
Later that day i got an email confirming the exchange and the date i requested, they also told me i would get confirmation from the courier which i did and today they gave me a one hour slot for delivery and they were here well on time.
The replacement is in excellent order, not a mark on it, In fact it looks almost new.
No problems setting up (Except i forgot about the on/off switch at the back)
All in all it was a good experience, It just remains to be seen now if it continues to work well.