letterboxes on front page

[cmbrcltd]

When I switch on my fox t2 the front page which appears on the tv has 3 letterboxes which are black and blank on the left hand side of the screen.
Any idea what they are and how can I get rid of them.

Regards,
Lez

 

[Black Hole]

Take a photo and post it*. Your description doesn't sound like anything I'm familiar with.

* instructions: Newbies' Guide to the Forum (click)

 

[cmbrcltd]

Hi there,
Thankyou for your reply, I have taken photos and will attempt to upload

 

[cmbrcltd]

Hope you can see the 3 boxes on the left

 

[Black Hole]

No idea. Here's what it should look like (note that the blue bar extends further to the left):



How come you have a black background? The media list usually displays over the current live service.

Unless anybody else has any bright ideas, I suggest you try a cold reset (power off at the rear switch), and if that doesn't work then a factory reset - see https://hummy.tv/forum/threads/is-there-a-good-time-to-retune.7624/page-2#post-103888.

 

[MikeSh]

How come you have a black background? The media list usually displays over the current live service.

Not if you turn transparency off, which I always do.

 

[Black Hole]

You need to click the thumbnail to get a larger (but still not very good) image - the boxes are in outline, the first immediately left of the blue bar.

What software version are you on? Menu >> Settings >> System >> System Information