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Missing YouTube app and blank Privacy page

H

HoneyBee

New Member
Hi,
I was wondering if anyone here can please help me with the following issues I am experiencing with my Humax 4000T Freeview box.
A few days ago the app for YouTube disappeared (all the usual other apps were still present and working, apart obviously from ITV X which is not supported). I didn't do anything about it in the hope that YT would reappear at some stage.
Yesterday I decided to do a factory reset of the box in the hope it would solve the issue but now another issue has appeared which is when doing a reset the Privacy Policy / Terms & Conditions page appears blank and I can't accept the terms etc. I have tried every way possible to get around this eg. skipping the step of internet connection which does let me further in to the set up of the box, I have then tried the home button on the remote, then done the internet connect (I have tried both ways of wired & wifi) then gone into the settings to access the Privacy etc page from there but it is still blank.
I have also downloaded the software for the box from your website and installed it but I already had the latest version.
The box is usuable for viewing tv channels but until I can access and accept the Privacy etc terms I cannot access any catch up services.
I am really hoping someone can help me with this! I have also emailed Humax to see what they can come back with.
Fingers crossed!
 
HoneyBee said:
I have also downloaded the software for the box from your website and installed it but I already had the latest version.
The box is usuable for viewing tv channels but until I can access and accept the Privacy etc terms I cannot access any catch up services.
I am really hoping someone can help me with this! I have also emailed Humax to see what they can come back with.
Click to expand...
I suspect this is a problem with the Humax server; best thing to do with this sort of problem is to wait for a couple of days. You could try contacting Humax support.
 
An update, no change re the privacy page etc, thought I would try channel 100 Freeview as remembered apps were on there and I am able to access (and they work) the catch up players (obviously not ITV X and I think also STV Player is now not compatible but forgot to try). So at least at the moment I can use catch up but of course there are no Humax apps present including the one I do use a lot which is YouTube! Anyway, just thought I would let you know. Still hoping to get back YT!
 
And yet another (positive!) update. Just had idea about opening YouTube app on my phone and clicked the cast icon on the main screen (not even needing to start playing a video), it found the 4000T clicked to connect to it and hey presto it opened up the built in app on the Humax box, once that was up and running I clicked the cast icon again to disconnect my phone and then was able to continue using the YT app on the Humax as before! I will take that compared to nothing since yesterday! Still would like to get the Humax working again 100% but am certainly a happier bunny!
 
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