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Closed Poll Petition to Humax to Improve Customer Service

do you agree they need to improve customer service


  • Total voters
    52
  • Poll closed .

HarveyB

Active Member
Bit off topic now I know but
When they changes London's std code from 01 didn't they split it into 0207 and 0208, I seem to remember a lot of the folk there being upset because they were in the "wrong" area.
As 01 was the std code (separated from local number 01 nnn nnnn) logic should have dictated that 0207/0208 were treated the same!


Sent from my iPad using Tapatalk HD
 

af123

Administrator
Staff member
Bit off topic now I know but
When they changes London's std code from 01 didn't they split it into 0207 and 0208,
No, the dialling code is 020 but they prepended a 7 or 8 to the local numbers depending on region.
 

Ezra Pound

Well-Known Member
We are only talking about how these numbers are written down though aren't we?
02083266000
0208 326 6000
020 8326 6000
They are all dialled exactly the same, the inter-digit pause, whether using MF4 or Loop Disconnect dialling is no different, e.g. the 'space' is not translated into a longer delay
 
prpr

Perhaps you could educate or remind us, well me in particular. A shift to the Hummy Arms perhaps?

Martin

PS. I don't live in London.
 

Ezra Pound

Well-Known Member
A brief history of London Phone codes :-

01 . . . . . . . . . . . . . . . . . . . . 5 Dec. 1958 (Automatic Trunk Calls started)
071 + 081 . . . . . . . . . . . . . . May 1990
0171 + 0181 . . . . . . . . . . . . 16 April 1995 (Phone-One-Day)
0207 + 0208 . . . . . . . . . . 22 April 2000 (Big Number Change)
0207 + 0208 + 0203 . . . . 2005

So 0208 was part of the 'Big Number Change' (12 Years ago), rather than Phone-One-Day (17 years ago)

There is also an argument that it should read 020 8326 6000 where '0' = Trunk code, '20' 2 digit area code for London + 8 digit number (part of Big Phone Number Change)
 
And to hammer this into the ground...

So, from a London landline, you only need to dial 8326 6000, i.e. you can drop the 020?
 

vpayne

New Member
Didn't see that this Poll had closed sorry , Still goes to show little changes still can't get a response from the support dept via email, why do they have an email contact if they are not going to support their Customer by this Method ?? I see the other view is that you might call their premium line so they can make money out of the situation. Perhaps the Poll Should be resurrected - just a suggestion.
 

Brian

Administrator
Staff member
Didn't see that this Poll had closed sorry , Still goes to show little changes still can't get a response from the support dept via email, why do they have an email contact if they are not going to support their Customer by this Method ?? I see the other view is that you might call their premium line so they can make money out of the situation. Perhaps the Poll Should be resurrected - just a suggestion.
I reopened the poll last Friday, see HERE.;)
 

prpr

Well-Known Member
Perhaps you could educate or remind us, well me in particular. A shift to the Hummy Arms perhaps?
EP has probably answered most of them, apart from getting the formatting wrong - "020x" should be "020 x".
If you have any further questions, feel free to start a thread in the Arms and we'll see where it goes.
 

prpr

Well-Known Member
So, from a London landline, you only need to dial 8326 6000, i.e. you can drop the 020?
Absolutely!
The code for London is 020 and not any of 0203, 0207 or 0208 or whatever 'Ofgums' invent next.
That is why the position of the space is (should be) important. It shows what is the code (and therefore dispensable if you are in that area) and what is the number.
 

keithatrochdale

Super Moderator
Staff member
A brief history of London Phone codes :-

01 . . . . . . . . . . . . . . . . . . . . 5 Dec. 1958 (Automatic Trunk Calls started)
071 + 081 . . . . . . . . . . . . . . May 1990
0171 + 0181 . . . . . . . . . . . . 16 April 1995 (Phone-One-Day)
0207 + 0208 . . . . . . . . . . 22 April 2000 (Big Number Change)
0207 + 0208 + 0203 . . . . 2005

So 0208 was part of the 'Big Number Change' (12 Years ago), rather than Phone-One-Day (17 years ago)

There is also an argument that it should read 020 8326 6000 where '0' = Trunk code, '20' 2 digit area code for London + 8 digit number (part of Big Phone Number Change)
That is only recent history,

my number was BAR 1749
then changed to 01 449 1749 in 1961, not December 1958 which was in Bristol only.

Source: http://news.bbc.co.uk/onthisday/hi/dates/stories/may/21/newsid_2510000/2510289.stm?oo=ffx
 

Luke

Well-Knwοn Мember
Email has never got much response. We have had excellent reports of the telephone service, however inconvenient it is to actually speak to somebody.
I'm at a loss of when they do reply to emails and when they don't. I send them an email every now and again about individual outstanding bugs that impact me to give them a chance to have their say in case I ever want to have a moan online. I try to make my emails brief, to the (single) point and easy to understand while having sufficient detail but I am still baffled as to why some are replied to and others are not.
 

Black Hole

May contain traces of nut
I've never had a reply at all, even though I made a very forceful complaint about the 4GB DLNA client bug (which was corrected shortly after).
 
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