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Closed Poll Petition to Humax to Improve Customer Service

Discussion in 'HDR-FOX T2 Freeview Recorder' started by Davedee74, Feb 4, 2011.

?

do you agree they need to improve customer service

Poll closed Oct 4, 2014.
  1. yes

    80.8%
  2. no

    9.6%
  3. dont really care

    9.6%
  1. Lets see what interest we can get going with this, we have nothing to lose as at the moment the customer experience is very poor.
    regular updates would be a start

    Cheers Dave
     
  2. I 2nd this petition
    Humax = fantastic products but abysmal customer service management
     
    Davedee74 and parish like this.
  3. keithatrochdale

    keithatrochdale Super Moderator Staff Member

    I 3rd this.

    Customer service is a joke as is software, false promises make people angry, be HONEST for a change!
     
    Davedee74 likes this.
  4. Honesty and replying to customers is KEY

    silence, no replies and false promises is a sure fire way to anger and loose customers!
     
    Davedee74 likes this.
  5. ChrisDaniels

    ChrisDaniels Well-Known Member

    A tenner says if Humax do respond regarding this it will be along the lines of "We are always striving to communicate better with our customers and using the latest technology to our advantage ie. Facebook/Twitter.."

    Yes you might do Humax, but it also helps if you put information out that people actually want or are asking (shouting/screaming) for!

    Then again, i'll also put a tenner on them saying this: "................................................................................ CH4HD is now on Freesat! yay!" lol

    numptys
     
    Davedee74 likes this.
  6. talos

    talos Super Moderator Staff Member

    Yes is the obvious answer because it can always be improved and it's impossible to please everybody all the time, but in defence of Humax they have at least got a customer service, some I have had to deal with have been a total joke, try BT for instance
     
    Davedee74 likes this.
  7. I moved from Bt for that reason, to Sky!. just had broadband upgraded and did not get more than 1 meg, complained to sky and they found they had a line fault, sorted in 7 days, now have 15 meg, sometimes you have to complain to make people listen these days
     
  8. Brian

    Brian Administrator Staff Member

    I don't think that they need to improve customer service, it's just the customers that need improving. :D
     
  9. inconsistent - but generally poor communications with their customers
     
    Davedee74 likes this.
  10. framedtoo

    framedtoo Member

    who put no?, what ever that person did, he/she needs to let everyone know, how to get good customer service from humax
     
    Davedee74 likes this.
  11. Brian

    Brian Administrator Staff Member

    I voted for no, as I do not have any issues whatsoever with customer service from Humax.
     
  12. framedtoo

    framedtoo Member

    but have you ever used customer service, if not, maybe you should have voted option 3
     
  13. Brian

    Brian Administrator Staff Member

    I have never found the need to use customer service, in 5 years of Humax pvr ownership.
     
  14. framedtoo

    framedtoo Member

    just try emailing humax support, in the 5 year's ish i've had a humax pvr, i've emailed twice, still waiting for the reply's
     
  15. Brian

    Brian Administrator Staff Member

    I wouldn't want to waste their valuable time.
     
  16. framedtoo

    framedtoo Member

    don't worry you wouldn't, cause there is no one there:D
     
  17. update.
    got a reply from Humax after i sent email enquiring about an update on when media sharing will be enabled.
    see reply below!!


    This update was just for TV portal services, not regarding setting up of other units and file sharing etc.


     
  18. MrPloppy

    MrPloppy Member

    Well that was concise...
     
  19. i have not replied yet but will before the end of the week.
    am i allowed to tell you who sent this email or is that against the forum rules
    ps - still a bit new to forums
     
  20. Please see email i sent to Humax last night below -


    Not sure quite what is going on here, the email you sent me the other day said - :

    This update was just for TV portal services, not regarding setting up of other units and file sharing etc.

    on looking at the list below five of them are portal related, 19 of them are not, many of them are file sharing options, i am not used to being fobbed off, can you please forward this on to one of your directors as i do not think this is acceptable customer service.

    This issue could be due to you not being informed of any updates in which case my apologies for being so abrupt, i myself have worked in a customer service role and would never treat my customers in this way as they are the bread and butter for your business.

    please get back to me regarding the question i asked you regarding the media sharing or pass this email on to a person better informed on this subject.

    looking forward to a more comprehensive reply in the near future

    Regards

    Dave [ a valued customer ]

    ps - have 3 of your products at the moment, 2 freeview HDRS and a freesat HDR. these products are of high quality, your customer service is not at the moment

    please do not reply with bland remarks like -:
    We have had no further information regarding these services, apologies.

    Application: 1.02.07
    - Humax TV Portal enabled -y
    - iPlayer-y
    - Internet Radio-y
    - Wiki@TV-y
    - Flickr-y
    - Audio Drop out on HD programmes resolved-n
    - HDMI > DVI improvements-n
    - Back button returns to previously viewed channel (when i-plate is on screen)-n
    - WiFi Support (Humax Dongle to be available from www.humaxdirect.co.uk) -n
    - Background Copy -n
    - Background Delete-n
    - View more episodes for a Series in the Schedule list by pressing the Right Arrow-n
    - FTP Server > Switch this option ON in the Internet Settings menu)-n
    - Username: humaxftp / Password: 0000-n
    - FTP is available for Backup purposes only-n
    - All content transfered from the product via FTP will be encrypted and you are only able to playback on the product when copied back on, or via USB-n
    - Auto Delete function - oldest files will be removed; Lock files so they are not Auto Deleted.-n
    - Auto Delete is switched OFF as Default-n
    - To enable Auto Delete go to Menu > Preferences > Recording > Auto Delete-n
    - Allow selection of Multiple Folders for copy/move/delete-n
    - Trailer Booking (Green button "Book Me" prompt will appear on screen)-n
    - BBC and Channel 4 currently broadcasting info for Trailer Booking.-n
    - SMS Input supported-n
    - Power Saving in Standby option included in Installation Wizard-n