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Poor Viewing During Recording

#1
Bought the PVR last week and immediately had issues with recording and viewing. Normal viewing whilst not recording is good 100% quality and 80+% signal strength. Problems begin as soon as I start recording and change channels, the picture starts freezing every second and the audio stutters, sometimes the other channels say no signal during recording. The quality strength goes from 10% - 100% every couple of seconds and the signal strength stays at 80+%. The quality of the recording also suffers and is barely watchable caused simply by flicking channels.

Is there something I can do (tried resetting) or do i send it back to Currys. Any help much appreciated!
 
OP
OP
J

james h

New Member
#2
Just had a reply from Humax customer support - here it is

'The freezing problem you’re having with your Freeview box is happening because the box needs a software update.

We are sending out software updates throughout the next week to fix these problems. Please see below the dates for when the software will be broadcast for your unit.




Model

Start

End


PVR-9300T

On Air

15/12/2011 @ 9am


PVR-9150T

15/12/2011 @ 10am

17/12/2011 @ 9am


PVR-9300T

17/12/2011 @ 10am

18/12/2011 @ 9am


PVR-9150T

18/12/2011 @ 10am

19/12/2011 @ 9am


PVR-9200T

19/12/2011 @ 10am

20/12/2011 @ 9am


PVR-9300T

20/12/2011 @ 10am

21/12/2011 @ 9am


PVR-9150T

21/12/2011 @ 10am

22/12/2011 @ 9am


To download the new software please follow these steps.

Turn the Humax box off from the power.
Take the aerial out of the Humax box.
Turn the power back on but make sure the aerial is still out.
When the Humax box powers back on press the MENU button on the Humax remote.
Go down to Installation and press OK then enter your password (0000).
Go down to Software Update and press OK.
Carefully reconnect the aerial.
Press OK on Automatic Software Update.

The box will now download the new update automatically, once the percentage reaches 100 you can press exit to return to live television and you shouldn’t experience any more problems of this nature.'

I'm pretty sure the manual says 'do not connect aerial while the power is on' , anyway these are direct instructions from HUMAX !
 
#3
Just had a reply from Humax customer support - here it is

'The freezing problem you’re having with your Freeview box is happening because the box needs a software update.

We are sending out software updates throughout the next week to fix these problems. Please see below the dates for when the software will be broadcast for your unit.

Model

Start

End

PVR-9300T

On Air

15/12/2011 @ 9am

PVR-9150T

15/12/2011 @ 10am

17/12/2011 @ 9am

PVR-9300T

17/12/2011 @ 10am

18/12/2011 @ 9am

PVR-9150T

18/12/2011 @ 10am

19/12/2011 @ 9am

PVR-9200T

19/12/2011 @ 10am

20/12/2011 @ 9am

PVR-9300T

20/12/2011 @ 10am

21/12/2011 @ 9am

PVR-9150T

21/12/2011 @ 10am

22/12/2011 @ 9am

To download the new software please follow these steps.

Turn the Humax box off from the power.
Take the aerial out of the Humax box.
Turn the power back on but make sure the aerial is still out.
When the Humax box powers back on press the MENU button on the Humax remote.
Go down to Installation and press OK then enter your password (0000).
Go down to Software Update and press OK.
Carefully reconnect the aerial.
Press OK on Automatic Software Update.

The box will now download the new update automatically, once the percentage reaches 100 you can press exit to return to live television and you shouldn’t experience any more problems of this nature.'

I'm pretty sure the manual says 'do not connect aerial while the power is on' , anyway these are direct instructions from HUMAX !
Doesn't sound like the same issue. Yesterday a change to Freeview caused any Freeview SD Humax pvrs not on the latest firmwares to lock on a single viewed channel and also lock out the remote control.

The change has now been reversed presumably to give everyone a chance to update their boxes. The OP's post is nothing like this which is a new problem.
 
OP
OP
J

james h

New Member
#4
I am a bit dubious at the reply from Humax, I thought it could be a tuner issue. I will give it a try on Saturday 17th. If it doesn't work I will probably send it back.
 
OP
OP
J

james h

New Member
#5
My system won't find the update, I go onto the manual software update , hit OK and the signal quality goes from 100% to zero and therefore cannot find new update. I'm spending way too much time trying to sort this out, any ideas before I return it ?
 

MartinLiddle

Super Moderator
Staff member
#6
My system won't find the update, I go onto the manual software update , hit OK and the signal quality goes from 100% to zero and therefore cannot find new update. I'm spending way too much time trying to sort this out, any ideas before I return it ?
Return it, something seriously wrong.
 
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