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problem using rs - no channels show in search

K

Koopa79

New Member
I've had to reinstall the f/w on my box as I've had problems deleting files, and my ext hdd was showing as 1tb when it was only 500gb. So new install and everything looks ok. I've not used the remote scheduling before so thought I'd give it a go now. I've got it so when I log in I can see what programs are currently in my schedule. But when I do search I get no results for anything. I've included a screen shot showing you what I see, or don't!

I've tried searching for names of programs but I always get no results. If someone could help me figure out what's wrong it would be much appreciated.

Thanks

Koopa79
 

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Your EPG >> Guide screen is not populating, so there is no database to search in. What is displayed in Settings >> Devices >> EPG region?. It should be showing you local TV area, e.g. "West Midlands (12325)" in the link HERE. Try Web-If >> Diagnostics >> rs/muxdump >> Run Diagnostics to see if you can force the EPG to be populated
 
I've checked the settings and you were right, my epg region was showing as unkown. ive run your command and got the following output

>>> Beginning diagnostic rs/muxdump
Running: rs/muxdump
Network ID 12327 (East Yorks & Lincs)
MUX ID 4175 (channel 22)
Service ID 4175 [1] BBC ONE Yk&Li
Service ID 4287 [2] BBC TWO
Service ID 4288 [7] BBC THREE
Service ID 4544 [9] BBC FOUR
Service ID 4608 [70] CBBC Channel
Service ID 4672 [71] CBeebies
Service ID 4352 [80] BBC NEWS
Service ID 4736 [81] BBC Parliament
Service ID 4416 [200] BBC Red Button
Service ID 7168 [301] BBC RB 301
Service ID 6720 [700] BBC Radio 1
Service ID 5888 [701] BBC R1X
Service ID 6784 [702] BBC Radio 2
Service ID 6848 [703] BBC Radio 3
Service ID 6912 [704] BBC Radio 4
Service ID 5632 [705] BBC R5L
Service ID 5696 [706] BBC R5SX
Service ID 5760 [707] BBC 6 Music
Service ID 5824 [708] BBC Radio 4 Ex
Service ID 5952 [709] BBC Asian Net.
Service ID 6016 [710] BBC World Sv.
Service ID 7232 [302] 302
MUX ID 8219 (channel 25)
Service ID 8384 [4] Channel 4
Service ID 8448 [28] E4
Service ID 8442 [14] More 4
Service ID 8283 [3] ITV
Service ID 8325 [6] ITV2
Service ID 8452 [13] Channel 4+1
Service ID 8381 [33] ITV +1
Service ID 8500 [5] Channel 5
Service ID 8385 [15] Film4
MUX ID 12294 (channel 30)
Service ID 13120 [16] QVC
Service ID 14784 [201] Holidays TV
Service ID 14272 [23] bid
Service ID 15232 [171] Television X
Service ID 12992 [31] 5 USA
Service ID 12928 [30] 5*
Service ID 16032 [72] CITV
Service ID 14816 [204] 1-2-1 Dating
Service ID 14498 [38] QUEST
Service ID 16048 [10] ITV3
Service ID 15200 [170] ADULT Section
Service ID 14688 [727] Absolute Radio
Service ID 14720 [728] Heart
Service ID 14752 [724] Capital FM
Service ID 15952 [27] ITV2 +1
Service ID 14372 [49] Jewellery Ch.
Service ID 14532 [39] The Store
Service ID 14912 [228] Christian
Service ID 14944 [230] VISION2
Service ID 13024 [44] Channel 5+1
Service ID 15056 [234] CONNECT 4
Service ID 15088 [236] SONY SAB
Service ID 16144 [50] Marketplace
Service ID 14800 [202] Rabbit
Service ID 14832 [203] Gay Rabbit
Service ID 15136 [790] Test
Service ID 16176 [25] Dave ja vu
Service ID 14544 [180] ADULT xxXpanded TV
Service ID 16208 [20] Drama
Service ID 14608 [61] True Entertainment
Service ID 16080 [55] 5 Later
Service ID 15312 [238] VuTV
Service ID 15344 [237] Peace TV
Service ID 15184 [181] ADULT Playboy TV Chat
Service ID 16016 [34] ITV3+1
MUX ID 20544 (channel 53)
Service ID 22336 [29] E4+1
Service ID 22592 [723] talkSPORT
Service ID 22272 [12] Dave
Service ID 22080 [82] Sky News
Service ID 22208 [11] Pick
Service ID 22464 [37] price-drop
Service ID 22400 [173] ADULT smileTV3
Service ID 24064 [87] COMMUNITY
Service ID 24128 [176] ADULT Blue
Service ID 24256 [175] ADULT PARTY
Service ID 24384 [36] Create & Craft
Service ID 23904 [177] ADULT Babestn2
Service ID 24448 [43] Gems TV
Service ID 23040 [41] Food Network
Service ID 23712 [17] Really
Service ID 22226 [46] Challenge
Service ID 24032 [32] Movie Mix
Service ID 24352 [42] Travel Channel
Service ID 23280 [207] Kiss Me TV
Service ID 23296 [208] Proud Dating
MUX ID 24640 (channel 60)
Service ID 25664 [18] 4Music
Service ID 25728 [21] VIVA
Service ID 25792 [19] Yesterday
Service ID 25920 [22] Ideal World
Service ID 26176 [713] Kiss
Service ID 26304 [717] Kerrang!
Service ID 26368 [718] SMOOTH RADIO
Service ID 26560 [711] The Hits Radio
Service ID 26624 [715] Magic
Service ID 26240 [716] heat
Service ID 27456 [85] RT
Service ID 27520 [172] ADULT smileTV2
Service ID 27904 [174] ADULT Babestn
Service ID 28032 [24] ITV4
Service ID 27840 [40] Rocks & Co 1
Service ID 27584 [199] ADULT Section
Service ID 27712 [83] Al Jazeera Eng
Service ID 28160 [725] Premier Radio
Service ID 28288 [35] QVC Beauty
Service ID 28320 [225] VISION
Service ID 28352 [226] CCTV
Service ID 28384 [227] Sports
Service ID 28416 [231] Racing UK
Service ID 27168 [47] 4seven
Service ID 26752 [714] KISSTORY
Service ID 27328 [58] BT Sport 1
Service ID 27360 [59] BT Sport 2
Service ID 27104 [45] Film4+1
Service ID 27040 [712] KISS FRESH
Service ID 28448 [229] Propeller TV
Service ID 28480 [239] Sonlife
MUX ID 16521 (channel 28)
Service ID 17540 [101] BBC ONE HD
Service ID 17609 [103] ITV HD
Service ID 17664 [104] Channel 4 HD
Service ID 17472 [102] BBC TWO HD
Service ID 17920 [105] BBC THREE HD
Service ID 18112 [73] CBBC HD

>>> Ending diagnostic rs/muxdump

I rechecked the seetings from rs and its still showing the following

Unique Identifier *********
MAC Address **:**:**:**:**
Description Save

Model HD
CFW/RS Version 2.20 / 1.0.6
Disk Size iB
EPG Region Unknown
EPG Favourites Group None Save

Last Seen
3:21 pm on Sunday, 12th January 2014


not sure why the disk size is iB either?

I did the push which showed ok but I got errors from chanpush as below

>>> Beginning diagnostic rs/chanpush
Running: rs/chanpush
SQLite3: 3.7.5
Curl version: libcurl/7.19.6 OpenSSL/1.0.0a zlib/1.2.3
Sending channel information to remote server.
Expand strbuf: 2057
Expand strbuf: 3086
Expand strbuf: 4126
Expand strbuf: 5155
Expand strbuf: 6181
Expand strbuf: 7214
Expand strbuf: 8243
Expand strbuf: 9273
Expand strbuf: 10301
Expand strbuf: 11338
Expand strbuf: 12363
Expand strbuf: 13395
Expand strbuf: 14421
Expand strbuf: 15447
Expand strbuf: 16496
Expand strbuf: 17521
Expand strbuf: 18546
Expand strbuf: 19576
Expand strbuf: 20604
Fetch checksum: bare&mac=***********&id=36a70e1ed77fc66d8a3872afc9e06178&tbl=channel
Checksum: []

{
"mac": "*************",
"tbl": "channels",
"id": "196746d29d3872bd19f9351992b208e8",
"channels":
[
{
"usLcn": "1",
"szSvcName": "BBC ONE Yk&Li",


ps I've stared out all mac addresses
 
There are a few other RS diagnostics tools you could try, but if you get no change after sending them and re-booting, I think you may need af123 to have a look at your account on the RS server, he would need your Settings >> Devices >> Unique Identifier if it isn't already displayed above :-

  • rs/chanpush = Initiates an instant send of channel information to Remote Scheduling server
  • rs/checkin = force a Remote Scedule update with :- /mod/sbin/rs_process now
  • rs/muxdump = runs /mod/bin/rs epg
  • rs/push = sends TBL_RESERVATION schedule and pending schedule data to RS Server
  • rs/sync = clear the local state cache and synchronise everything
 
actually that last chanpush has now set my epg region. and I an now see the channels. You guys are the best!!!!!
 
I have run all the diagnostic rs commands but I am still missing the following channels from the RS web portal

BBC1 South
ITV1 HD

I have attempted to uninstall the rs sync and reinstall (after a reboot) but still the same issue exists.
 
ah well the initial problem is the exact one that I just posted up on the HD thread. Off not seeing region. The solution was to uninstall RS and reinstall, volla. The error message of making sure you were using the most up to date RS was throwing one given it has the most up-to-date.
 
Teg said:
I have run all the diagnostic rs commands but I am still missing the following channels from the RS web portal

BBC1 South
ITV1 HD

I have attempted to uninstall the rs sync and reinstall (after a reboot) but still the same issue exists.
Click to expand...
Can you post the output from the rs/muxdump diagnostic on your box? That might provide a clue.
 
>>> Beginning diagnostic rs/muxdump
Running: rs/muxdump
Network ID 12339 (London)
MUX ID 4164 (channel 23)
MUX ID 8197 (channel 26)
MUX ID 16516 (channel 30)
Network ID 12336 (Berks & North Hant)
MUX ID 12294 (channel 41)
Service ID 12992 [31] 5 USA
Service ID 12928 [30] 5*
Service ID 16032 [72] CITV
Service ID 14498 [38] QUEST
Service ID 16048 [10] ITV3
Service ID 14688 [727] Absolute Radio
Service ID 14720 [728] Heart
Service ID 14752 [724] Capital FM
Service ID 15952 [27] ITV2 +1
Service ID 13024 [44] Channel 5+1
Service ID 16176 [25] Dave ja vu
Service ID 16208 [20] Drama
Service ID 14608 [61] True Entertainment
Service ID 16080 [55] 5 Later
Service ID 16016 [34] ITV3+1
MUX ID 8207 (channel 42)
Service ID 8271 [3] ITV
Service ID 8384 [4] Channel 4
Service ID 8448 [28] E4
Service ID 8442 [14] More 4
Service ID 8325 [6] ITV2
Service ID 8452 [13] Channel 4+1
Service ID 8370 [33] ITV +1
Service ID 8500 [5] Channel 5
Service ID 8385 [15] Film4
MUX ID 20544 (channel 44)
Service ID 22336 [29] E4+1
Service ID 22592 [723] talkSPORT
Service ID 22272 [12] Dave
Service ID 22080 [82] Sky News
Service ID 22208 [11] Pick
Service ID 23040 [41] Food Network
Service ID 23712 [17] Really
Service ID 22226 [46] Challenge
Service ID 24032 [32] Movie Mix
Service ID 24352 [42] Travel Channel
MUX ID 4163 (channel 45)
Service ID 4163 [1] BBC ONE South
Service ID 4287 [2] BBC TWO
Service ID 4288 [7] BBC THREE
Service ID 4544 [9] BBC FOUR
Service ID 4608 [70] CBBC Channel
Service ID 4672 [71] CBeebies
Service ID 4352 [80] BBC NEWS
Service ID 4416 [200] BBC Red Button
Service ID 7168 [301] BBC RB 301
Service ID 6720 [700] BBC Radio 1
Service ID 5888 [701] BBC R1X
Service ID 6784 [702] BBC Radio 2
Service ID 6848 [703] BBC Radio 3
Service ID 6912 [704] BBC Radio 4
Service ID 5632 [705] BBC R5L
Service ID 5696 [706] BBC R5SX
Service ID 5760 [707] BBC 6 Music
Service ID 5824 [708] BBC Radio 4 Ex
Service ID 5952 [709] BBC Asian Net.
Service ID 6016 [710] BBC World Sv.
Service ID 7232 [302] 302
MUX ID 24640 (channel 47)
Service ID 25664 [18] 4Music
Service ID 25728 [21] VIVA
Service ID 25792 [19] Yesterday
Service ID 26176 [713] Kiss
Service ID 26304 [717] Kerrang!
Service ID 26368 [718] SMOOTH RADIO
Service ID 26560 [711] The Hits Radio
Service ID 26624 [715] Magic
Service ID 26240 [716] heat
Service ID 28032 [24] ITV4
Service ID 27712 [83] Al Jazeera Eng
Service ID 28160 [725] Premier Radio
Service ID 27168 [47] 4seven
Service ID 26752 [714] KISSTORY
Service ID 27104 [45] Film4+1
Service ID 27040 [712] KISS FRESH
MUX ID 16515 (channel 39)
Service ID 17472 [102] BBC TWO HD
Service ID 17664 [104] Channel 4 HD
Service ID 17540 [101] BBC ONE HD
Service ID 17603 [103] ITV HD
Service ID 17920 [105] BBC THREE HD
Service ID 18112 [73] CBBC HD

>>> Ending diagnostic rs/muxdump
 
Just checking the RS portal and taken the following screenshot of EPG listing

No BBC One South or ITV (SD or HD)
 

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Your box is tuned into multiple transmitters - I wonder if that's factor.

Teg said:
Network ID 12339 (London)
Network ID 12336 (Berks & North Hant)
Click to expand...

If you post the unique ID that RS has given to your box (found on the RS settings page) I'll have a look from the server end and work out what to try next.
 
Ah - what's the 'region' showing up as on the RS portal settings page? Is it London by any chance?
 
My ID is set to London London (12339)

However the issue may be related to the fact I live in Slough and should pick up London transmissions from Crystal Palace, however as I am in a flat, the aerial is pointed towards Hannington, so my regional news is South and Meridian.
 
It seems to me on that basis you have manual tuned in the local news not from London or auto tune has given your mash up. My HDR in London only tunes London in living at the opposite end of the basin just down a bit it only sees Crystal Palace from across the Thames no problems with auto tune for me. I recommend a manual tune of just the London ones getting rid of the rest informed by the channel numbers for Crystal Palace. Then I'm sure you need to then do other techie things for RS to refresh or just wait over night.
 
I usually auto tune but select Berkshire/Hamsphire as my regional option when the selection box appears at the end of the process. I then delete any of the channels linked to the London region, as they are mostly poor quality anyway and stored in the 800+ LCN.

Thanks, will try manual tune to Hannington.
 
Teg said:
I usually auto tune but select Berkshire/Hamsphire as my regional option when the selection box appears at the end of the process. I then delete any of the channels linked to the London region, as they are mostly poor quality anyway and stored in the 800+ LCN.
Click to expand...
Manual tuning should sort it. Although you've deleted all of the duplicate channels your box still knows about three London MUXs and RS has picked that as your region. Apparently there's no BBC 1 South in the London region, hence your problem.
I will look at making RS slightly more intelligent when dealing with this type of configuration too.
 
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