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Aura App

M

MarkS

New Member
Hi,

Has anyone else had the issue with their Aura App not syncing the TV guide which has now made it impossible to set up recordings remotely this past week.

I have also had the issue of I cant watch the live TV in the app (but shows what is correctly on tv) and stream recordings from the Aura to the app. But I have discovered that I can still view live TV and recordings on my devices via the VLC App.

I have contacted humax but im not getting a response.
 
Geoff_w

Thread 'Aura app not populating the Programme Guide'

I'm currently on holiday in Australia and the app has stopped populating the guide. It was working for a few days and I was able to set up some recordings. But last week the guide became progressively empty as the days went on. Now we have started a new week and the guide is completely blank, so I cannot set any more programmes for the Christmas period. The guide is also blank on MyHumax.net but I suppose that's because my MyHumax.net account picks up that information from my Aura?
Unless someone has any suggestions, I suppose I'm stuffed.
 
I need some help. I can’t get the app to connect to my Aura Box on my iPhone. Both the box and my phone are connected to the same Wi-Fi network. I’ve already reset the router and the box, but it still won’t connect to the app. What do I need to do to get it working? Does anyone know on here
 
I suspect the app does not connect to the Aura directly, but both the app and the Aura connect to a central Humax server and communicate that way. If so, it is irrelevant that they are both on the same network, what is necssary is that they both have access to the server.
 
Black Hole said:
I suspect the app does not connect to the Aura directly, but both the app and the Aura connect to a central Humax server and communicate that way. If so, it is irrelevant that they are both on the same network, what is necssary is that they both have access to the server.
Click to expand...
I think you may be wrong. Sometimes when I connect to the Aura using the app (not something I do often) I can see information that says "Connected for Home & Remote features". Other times I get "Connected for Remote features - For Home features please connect to Home network". Underneath these possible messages are a list of available features:
  • TV Guide
  • On Now
  • Schedule
  • Recordings
  • Downloads
  • Casting
(Bold - Remote, Normal - Home=greyed out when only connected for remote features)
Although it claims "downloads" will download recordings when connected for remote features - it doesn't. In fact I can't get it to work at all.
"Schedule" can't save the schedule without a connection to the Aura - so the home network needs to be running.
If neither the Aura nor the phone with the app are connected directly to the internet but are connected to the home network (with no route to the internet) it is still possible to view recordings via the app. Therefore some features use a direct connection - thankfully. I don't fancy shunting recordings up to a Humax server and back down to my phone!
 
Since the re-establishment of the guide, I can now set up remote scheduling. However, I have an issue with the 'Record all Programmes' option. On my Samsung tablet this option is hidden behind the task bar at the bottom of the screen, so I can only choose 'This episode only'. Even changing the app's aspect ratio makes no difference.

If anyone knows a solution to this problem I'd appreciate it.
 
Geoff_w said:
If anyone knows a solution to this problem I'd appreciate it.
Click to expand...
Sounds to me like a problem I get on a number of apps: stupid UI designers don't account for those of us who think a screen should be in landscape mode! Try turning it to portrait (or, in iOS, split screen also helps because it reduces the screen ratio).
 
As far as I can tell the Aura app is in portrait mode only on a phone and can be in landscape for the EPG on a tablet.
On my phone and tablet (both Android) there are two lines at bottom of screen:
Screenshot_2025-12-27-11-51-35-629.jpegScreenshot_2025-12-27-11-55-19-322.jpeg
 
Reducing font size makes no difference. Neither does landscape or portrait. There is no option to move the task bar to the top of the screen either. This used to be OK on my previous tablet (Huawei) but not on a Samsung A9. When I get home I'll try it on my Pixel 9a but can't set up the Aura app on it as I'll need a registration code from the box.

Update: Just the same on my Pixel 9a.
 
Last edited:
Geoff_w said:
There is no option to move the task bar to the top of the screen either.
Click to expand...
Is there an option to remove it entirely and use gestures? I have that option but can't get on with it, but it clears the bottom of the screen. It is possible on my devices to reduce/increase the screen size (settings/display/advanced - but maybe different or missing on your device). I haven't checked to see if this helps.
 
Black Hole said:
I think that's a fault with the app itself, the UI designers should be told.
Click to expand...
It could be like many Windows programs. Designed for Windows XP (for example), works in Windows 11 but the UI is a mess. Even with compatibility settings I can't correct it.

It's possible the Aura app was designed for earlier versions of Android (12 & 13 on Motorola seems okay), but now we are on version 16. Sure the designers should be told. This is Humax we're talking about, don't expect action - unless the new Humax comes with a new app and the Aura app can be updated easily using the new knowledge. More likely a new app, and the new Humax, will have the same old faults.
 
I didn't think of that! Yes, it works and I can now access both options of the recording menu - see screenshot.

Many thanks for your help and all the other suggestions.
 

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