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itv player unable to locate content

Discussion in 'FOXSAT-HDR Freesat Recorder' started by cliffg, Apr 1, 2012.

  1. cliffg

    cliffg New Member

    I haven't been able to get itvplayer to play anything for about a week now. It starts up ok and I am able to select a program but when I press OK to play the program it displays 'starting program' for about 30 secs and then comes up with a message 'The service was unable to locate the content, press Back to return, press Exit to restart (50060).
    My neighbour has just installed a new Foxsat HDR and he is getting the same message.
    Does anyone know what the problem may be?
  2. Martin

    Martin Member

    Just tried mine and have the same problem, I have not used it for a couple of weeks so have no idea when this issue started.
  3. 4291

    4291 Well-Known Member

    I have the same problem but mine says "Starting programme" ;)
  4. gomezz

    gomezz Well-Known Member

    Just tried it now: "Unable to find content". Which is strange as ITV Player on my laptop can find and play content just fine.

    My guess is ITV have tweaked something their end which has upset the Foxsat.
  5. grahamlthompson

    grahamlthompson Well-Known Member

    Same on mine - The Service was unable to locate the content. Press BACK to return. Press EXIT to restart (50060). Going to try using PS3.

    EDIT - Working on PS3.
  6. 4291

    4291 Well-Known Member

    Working on iPad.
  7. Martin

    Martin Member

    I emailed Freesat this morning and had the following reply:

    Hi Martin,

    We are aware of the issue regarding ITV Player on freesat and are currently working closely with ITV to try and resolve it as soon as possible. We apologise for the loss of service and appreciate your patience.

    Please check www.freesat.co.uk for updates about the issue as soon as they become available.

    Many Thanks,
    The freesat team
  8. gomezz

    gomezz Well-Known Member

    Looks like I was right. :)
  9. cliffg

    cliffg New Member

    Rang Freesat this afternoon. They said it is back up now but you have to disconnect the Humax from the mains then reconnect and reboot. It seems to be working OK now.
    Thanks for all your replies.
    4291 likes this.
  10. 4291

    4291 Well-Known Member

    Working here now. Thanks. :)