Portal & web interface disappeared

[Paul Robinson]

Hi can anyone help. I am connected to my network ( it says so on my router settings) but I can't load the portal ( I get spinning thing then it disappears. ) and my web interface won't connect! Is there anything I can do ease?

 

[MartinLiddle]

Hi can anyone help. I am connected to my network ( it says so on my router settings) but I can't load the portal ( I get spinning thing then it disappears. ) and my web interface won't connect! Is there anything I can do ease?

When did it last work? Have you tried using telnet to connect to the Humax?

 

[Paul Robinson]

It was working a couple of weeks ago.
Never used telnet, is there a guide anywhere please?

 

[Trev]

Does it reply to a ping from a command prompt (Windows terminology)?

 

[Black Hole]

Hi can anyone help. I am connected to my network ( it says so on my router settings) but I can't load the portal ( I get spinning thing then it disappears. ) and my web interface won't connect! Is there anything I can do ease?

Don't necessarily believe your router. Go to Menu >> Settings >> System >> Internet Setting >> Configure LAN and check the settings, then click Apply and see if it complains. If it does, try rebooting the router.

Presuming everything is well, but you still can't get the TV Portal connection and WebIF won't connect (check you have the right IP address as per the Internet Settings), you can try a ping from your computer (bring up a command line and " ping <IP address>", and you can try getting a Telnet prompt (see wiki info HERE - click), the results of which might help us diagnose what's wrong.

 

[Paul Robinson]

It seems to be ok. I think...!

PING 10.0.0.8 (10.0.0.8)
36 bytes from 10.0.0.8 : icmp_seq=0 ttl=64 time=572 ms
36 bytes from 10.0.0.8 : icmp_seq=1 ttl=64 time=473 ms
36 bytes from 10.0.0.8 : icmp_seq=2 ttl=64 time=19 ms
36 bytes from 10.0.0.8 : icmp_seq=3 ttl=64 time=255 ms
36 bytes from 10.0.0.8 : icmp_seq=4 ttl=64 time=8 ms
36 bytes from 10.0.0.8 : icmp_seq=5 ttl=64 time=220 ms
--- 10.0.0.8 ping statistics ---
6 packets transmitted, 6 packets received, lost 0.0 %

 

[Black Hole]

There are some very weird response times in there! Are you running wired or wireless?

 

[Paul Robinson]

Wireless.

 

[Black Hole]

Still no response to WebIF? Have you rebooted the Humax?

 

[Paul Robinson]

Sorry family emergency. I'll be back when I can..

 

[prpr]

Sorry family emergency. I'll be back when I can..

Lucy, Scott or Daniel?

 

[Paul Robinson]

Sorry about that. I'm back. What a week!

Yes I rebooted it no change

 

[Black Hole]

Quote what the LAN and WiFi settings pages say, and what you see on the front panel display during boot.

 

[Paul Robinson]

Ok, thank you
On the front panel in a morning it just goes to BBC red button (I suspect it hasn't shut down properly from Disable OTA)

On a hard reboot:
Start system
Custom firmware 3.00
BBC1 HD

On the configure LAN:

Configure IP - DHCP
IP address - 10.0.0.2
Netmask: 255.255.255.0
Gateway address: 10.0.0.1
DNS address 10.0.01

 

[Trev]

Seems like you have got the custom firmware installed with Disable OTA set as this switches to BBC red button by default at 04:20 and you also have Power on Channel set to 'Last channel'.
Is your router IP address really in the 10.0xxx.xxx range? They are usually (but not always) in the 192.168.xxx.xxx range.

 

[Paul Robinson]

Ah apologies. Yes mine does too

 

[Trev]

I noticed the first couple of lines in your post and edited mine so that I didn't ask the question to which you have just answered.

Presumably your DNS address is a mistype for 10.0.0.1? Otherwise, it's wrong.

 

[Paul Robinson]

Yes that's the IP address of my router

 

[HarveyB]

Ok, thank you
On the front panel in a morning it just goes to BBC red button (I suspect it hasn't shut down properly from Disable OTA)

I would suggest you look at the poweron_channel package as an option to get around this in future.

 

[Paul Robinson]

Thanks Harvey but the last time I could get into the web interface it was set to power on to BBC1 HD