There's another problem with the remote apart from the two plastic film strips. It now appears that the inside off the drop down flap has a black coating apart from where the clock is. This means the black coating also covers the remote sensor. If you open the flap you can rub off this coating that sits inside the little round senor window easily with a little drop of water and your finger nail without scratching it. Once done the remote works brilliantly. It takes a bit of getting used too as its been so bad for the last two and a half years, i still keep pointing it straight at the box but now there's no need too. My warranty has expired so it doesn't matter, but if yours is still under warranty it will almost certainly invalidate it so be warned!