grahamlthompson
Well-Known Member
All this talk about consumer rights etc. Humax have said they will replace it so what's all that about?
The issue is that Humax support will generally replace with a refurbished unit, whereas the retailer should replace with a brand new unit. There is a documented case of this happening on MyHumax.
I don't see why. Humax Direct may be a separate legal entity who is the retailer in this case, but they are still part of Humax (or whatever name their UK operation is registered under). So for them to share the same call centre and phone number is no surprise and probably perfectly legal.
I suspect many multi-pronged companies have similar arrangements but (perhaps more deviously) use different numbers to access the centre.
It will only be illegal if at some stage Humax Direct try to pass responsibility to Humax.
It has happened before and is documented on MyHumax. An owner approached Humax Support and received a refurbished box whereas the retailer (also Humax Direct) should have provided a new unit.