Lost password at My Humax

[Trev]

I am registered at My Humax but my password doesn't work (where have I heard that before ) and can't find how to reset it.
Any ideas anyone please?

 

[Luke]

When you type in an unrecognised password it then shows a "Recover Password" option.

 

[Trev]

Thanks for that.
I press the button and get the email; which directs me to the following page.
Then what?
ress

 

[Brian]

@Trev, have you tried sending an email to myhumax.org@gmail.com?

 

[Trev]

No, not yet, because on most sites there is a simple password reset procedure.
But I will now. Done.
Thanks Brian.

 

[Brian]

If you get no response, post again, and I will PM Barry.

 

[Trev]

Fixed. The emails were different???? when displayed in Outlook. When I looked in Gmail, there was a password. So all OK now.
Thanks for your help Brian

 

[Black Hole]

So they were the same email then, not different - just displayed differently in different email clients. I hate Outlook.

 

[Trev]

No, just rechecked. The first one is the one I posted above but the second had my username and a password. But I didn't see the second one in Outlook. I am now on my lappy and use webmail for gmail.
Bit confusing really as I hit the Lost Password button three times altogether and was thus bombarded (later) with reset emails.And I was confused. Nothing new there then.

 

[Black Hole]

One of my elderly friends was set up with Outlook by her boys - but it quite happily hides emails (particularly ones from me) where even I can't find them.

I've set her up with TeamViewer - she can start it up with a desktop icon I've labelled "SOS", ring/text me the random pass code, and then I can virtual-desktop from home and sort out whatever might be the current problem (hopefully).

 

[Trev]

I use TeamViewer with my son, daughter and mate.
Much easier than repeatedly asking them questions about what they see on the screen.
I was going to investigate the email thing, but can't really be assed.

 

[Black Hole]

My advice: ditch Outlook. I prefer web mail because I can access it everywhere, but if you must use a traditional email client try Thunderbird.

 

[gomezz]

I fell out with Thunderbird when it trashed many years of my emails.

 

[Trev]

I only use outlook on my main computer so that I have a local copy of all emails, having filtered the unwanted ones with webmail.
The problem that I was having with My Humax was one of not reading the efing email properly.